Customer Project Manager

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We are looking for a Customer Project Manager (CPM) to lead network swap and modernization projects for telecom operators in the Philippines. The role will be responsible for the end-to-end delivery of network transformation projects, including planning, execution, subcontractor management, and customer engagement.
The CPM will ensure that swap activities including site survey, material delivery, installation, integration, and acceptance are executed according to project scope, timelines, and quality standards. This role requires strong coordination with engineering teams, subcontractors, and customers to support large-scale network upgrades and rollout initiatives.
What you will do

• Manage end-to-end telecom network swap projects, including planning, execution, monitoring, and project closure.
• Develop and maintain project implementation schedules covering site acquisition, site survey, material delivery, installation, integration, swap activities, and site acceptance.
• Coordinate with engineering, design, transmission, and integration teams to ensure site readiness and smooth project execution.
• Oversee installation, integration, and upgrade activities across multiple telecom sites.
• Manage subcontractors and field teams, ensuring quality workmanship and adherence to project timelines.
• Conduct regular project monitoring, reporting, and performance tracking to ensure milestones are achieved.
• Coordinate with customer project implementation teams and operations teams to ensure alignment and timely issue resolution.
• Facilitate Technical Site Survey Reports (TSSR) and ensure technical requirements are fulfilled before implementation.
• Manage ROW (Right of Way) and design support activities for fiber and network infrastructure rollout.
• Ensure successful site integration, swap execution, and acceptance approvals from the customer.
• Organize training and technical guidance for subcontractors related to installation, integration, and site implementation standards.
• Conduct weekly project review meetings with project stakeholders and subcontractors.
• Ensure compliance with quality standards, safety regulations, and telecom deployment best practices.

You will bring

• Bachelor's degree in Electronics and Communications Engineering (ECE) or related engineering field.
• Minimum 10+ years of experience in telecom network deployment or swap projects.
• Strong experience in telecom network rollout, installation, integration, and modernization projects.
• Experience managing large-scale telecom infrastructure projects (4G/5G rollout, fiber backbone, and access networks).
• Proven experience in subcontractor management and field team coordination.
• Experience working with telecom vendors (Huawei, Nokia, Ericsson, etc.) and telecom operators.
• Knowledge of Technical Site Survey (TSSR), site readiness processes, and telecom implementation workflows.
• Strong stakeholder management and customer relationship skills.

Key Skills

• Telecom Project Management
• Network Swap / Modernization Projects
• Installation, Integration, and Commissioning
• Technical Site Survey (TSSR) Management
• Radio Access Network
• Subcontractor and Vendor Management
• Customer Relationship Management
• Site Readiness Coordination
• Risk Management and Issue Resolution
• Telecom Network Rollout (4G / 5G)
• Project Planning and Scheduling
• Stakeholder Communication and Reporting

What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Customer Project Manager
Job Stage: Job Stage 5
Primary Recruiter: Sushmita Centeno
Hiring Manager: Rechie Yap