Claims Representative II, Subrogation

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

The Subrogation Claims Representative II manages a significant source of financial recovery for the organization by reviewing, adjudicating and collecting on complex subrogation matters with third parties or third-party insurers.

• Investigate, reserve adequately and negotiate settlements with third parties/third party insurers on subrogation matters.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
• Resolve subrogation related disputes with third parties/third party insurers, including recommending arbitration when required.
• Direct lawyers in civil actions and participate in discovery and settlement meetings in court.
• Conduct small claims court matters, including drafting all pleadings, defences, motions and affidavits for small claims court, preparing and documenting all evidence for court proceedings, attending pre-trials, assessment hearings, conducting trials, interview clients, third parties and witnesses and prepare clients and witnesses for trial in small claims court.
• Enforce judgments (garnishments, issuing writs, debtor examinations, license suspensions) and attend and participate in bankruptcy hearings to protect our judgments.
• Process subrogation receipts on claims system and appropriate accounting systems.
• Provide claims support to the Claims Operations as determined by the claims leadership. This could be, but not limited to, outstanding claims, FNOL/Inbound phone, field claims, inspections, etc.

• Three (3) years successful related claims handling experience or related business experience.
• Chartered Insurance Professionals (CIP) designation is an asset.
• Advanced knowledge of policy wordings, legislation, regulations and construction practices.
• You hold, or are in the process of obtaining, a provincial claims adjuster license.
• University/College Degree.  
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

• You will travel occasionally.
• You are required have your own vehicle, valid driver’s license and insurance.
• Strict confidentiality with respect to client’s medical history, financial status and other personal information.
• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.
• This role involves direct contact with clients and/or service providers in their environment.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary $60,574.00 to $100,956.00 CAD

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Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.