Bilingual Client Relationship Manager II (FR/ENG)

Client Relationship
 Foster new and existing client relationships at an executive level with identified business units relating to the workplace.
 Consult and meet with clients to determine needs, preferences, budget and timeline, specific purpose of the space and/or project and
other factors affecting the planning of interior environments.
 Collaborate with the Workplace Solutions team where required to support client needs
 Maintain communication with client during project execution and work closely with Project Delivery team to ensure project success
 Local travel to various client sites required every 1-2 weeks.
 Occasional out-of-province travel may be required.
Interior Design/ Workspace Occupancy
 Perform interior design activities such as needs analysis, programming, space planning, cost estimating, detailed scope development and
problem solving.
 Develop solutions with a strong consideration of factors such as cost, budget, environment and timelines.
 Work with client Asset Managers to develop Strategic Project scopes and budgets that align with client’s multi-year overall strategy
 Ensure the required design elements of every project are: clearly articulated; agreed and understood by multiple cross-functional
concerned parties; managed in a collaborative, effective and efficient manner; to allow the Project Management team to successfully
deliver intended outcomes.
 Educate and communicate across CRE teams regarding use of regional workplace policies, specifications, and guidelines to support
ongoing occupancy and projects within the portfolio
 Work closely and collaboratively with other team members, internal partners (HR, IT, Security, FM’s), and external consultants/vendors in
the development and execution of appropriate workplace design.
 Projects assigned will be typically moderate complexity and up to $3M in value.
Reporting
 Provide weekly updates of project information and status to support accurate data reporting
 Conduct site audits as required to validate existing architectural conditions / occupancy and provide updated drawings and data.
 Other duties as assigned.
KNOWLEDGE & SKILLS
 4 year Interior Design, Architecture or Project Management Degree or equivalent diploma with minimum 3 years of experience in a
corporate environment with significant design, project planning and client relationship management experience.
 Previous experience within a corporate real estate group, professional services, or design firm.
 Comprehensive understanding of the local Building Code, building issues, safety codes, office ergonomics, accessibility and applicable
industry standards and regulations considered an asset.
 Knowledge of furniture systems required.
 Experience designing Activity Based Workplaces considered an asset.
 Knowledge of Agile methodology considered an asset.
 Strong organizational, time management and multi-tasking abilities
 Strong communications (written and verbal) skills; proficient in English (written and spoken). Fluency in French an asset.
 Demonstrated ability to succeed in ambiguous, changing and non-standard environments
 Ability to lead and influence multiple internal and external concerned parties.
 Ability to work remotely in a virtual team environment
 Excellent computer literacy, including illustrated proficiency Microsoft, PowerPoint, Excel and AutoCAD.
 Experience with space and occupancy management tools an asset – eg. Serraview.

Licenses and/or Professional Accreditation
 NCIDQ certified (or in progress) an asset
 ARIDO, IDC membership an asset
 BCIN (in Ontario or equivalent) an asset
 LEED an asset
 WELL / Fitwel an asset
 Valid Driver’s License