ANALYST, BUSINESS SOLUTIONS CENTRE

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

POSITION OVERVIEW 

BDC is the only bank dedicated exclusively to Canadian entrepreneurs. In this role, you will support Account Managers across Canada by coordinating administrative and client service activities. You will work in a structured, process-driven environment where accuracy, organization, and timely service contribute directly to the success of Canadian businesses. At BDC, you can be yourself at work, and we value inclusion, equity, and diversity.

CHALLENGES TO BE MET 

• Manage and prioritize requests within a queue-based system while meeting established service level standards.
• Provide administrative support and client service support to Account Managers across Canada.
• Process client and business requests accurately, efficiently, and consistently.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records and documentation and complete required follow-ups.
• Ensure written and verbal communications comply with established policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining appropriate actions.
• Adapt to changes in processes, procedures, technologies, and digital tools.
• Manage a high volume of work, multiple priorities, and deadlines in a fast-paced environment.
• Contribute to BDC's mission of supporting the growth of small and medium-sized businesses across Canada.

WHAT WE ARE LOOKING FOR 

• Fluency in French and English, written and spoken.
• Education: College diploma in Office Administration OR Bachelor's degree in Business Administration.
• Minimum 2 years of professional experience in one or more of the following areas:
  • Administrative support
  • Client support or client service
  • Coordination
  • Related administrative or client service work
• Proficiency with Microsoft Office, specifically:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
• Ability to learn and use new technologies and digital tools, including Microsoft Copilot or similar AI-enabled tools.
• Organizational and time management skills.
• Ability to manage high volumes of work and multiple competing priorities.
• High attention to detail and accuracy.
• Ability to work effectively in a deadline-driven environment.
• Written and verbal communication skills.
• Interpersonal skills and the ability to build and maintain professional relationships.
• Ability to work within structured processes and follow established procedures.

Preferred Qualifications 

• Experience working in a financial institution, bank, or financial services environment.
• Knowledge of financing operations, lending processes, or related financial services activities.
• Experience providing administrative or client support to Account Managers, Relationship Managers, or similar client-facing business teams.
• Experience working in a queue-based system, service-request management system, or similar high-volume request environment.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.