Jobs at TELUS

Leads strategic relationships with large enterprise clients receiving Canadian retirement and benefits outsourcing services. Drives post-sale delivery, client satisfaction, retention, renewals, contract management, profitability, and upsell growth. Coordinates internal stakeholders, sponsors project activities, manages risks, ensures contractual service levels, and provides industry insights. Requires extensive benefits program delivery and client management experience, including knowledge of retirement, pension, benefits, and regulatory requirements. Travel within Canada is required.

Manage and grow enterprise partner relationships, build executive-level trust, drive customer engagement and wellness outcomes, analyze performance reporting, resolve escalations, support profitable contract delivery, collaborate with Sales and implementation teams, contribute to proposals and re-tendering, negotiate contracts, and guide associate account managers.

Lead requirements gathering, document business and operational needs, map processes across pension, payroll and finance systems, collaborate with architects and developers, define testing scope, support QA, redesign reports/communications, and follow up with stakeholders to ensure successful pension and benefits implementations.

Translate business requirements into detailed functional specifications, design ergonomic accessible web solutions, collaborate with product owners, UX and development teams, support delivery and QA, provide technical incident support, and produce user documentation throughout the development lifecycle.

Develop and maintain enterprise-grade web applications using Angular front-ends and C#/.NET backends. Collaborate on requirements, review and integrate code, participate across the SDLC, perform testing, and deploy to cloud environments (Azure DevOps/AKS/Octopus). Influence cross-functional teams and mentor others while ensuring high quality and performance for large-scale benefits portals.

Receive, sort, scan, print, file and track incoming and outgoing documents; update internal systems; send secure communications; respond to internal client requests and support the administrative team.

As an Analyst in Pension Administration, you will calculate benefits, analyze pension rules, verify annual statements, and improve client satisfaction through effective communication and teamwork.

Lead multidisciplinary teams to deliver Ariel EAS pension administration implementations. Act as client-product development liaison, manage scope, risks, requirements traceability, knowledge transfer, and transition to support while coaching team members and driving process improvements.

The role involves optimizing pension system interfaces, assisting business analysts, mentoring colleagues, ensuring compliance with specifications, and coordinating with development teams.

Conseiller les clients membres d'une mutuelle sur la santé et la sécurité au travail : visiter des sites, identifier les risques, élaborer plans d'action conformes à la réglementation, informer sur les obligations, atteindre objectifs de prévention, promouvoir produits et services, donner formation et soutenir l'implantation de programmes. Travail principalement sur la route et interactions régulières en anglais.

Manage client accounts for defined benefit pension plan administration: plan and supervise work, monitor projects, train and coach staff, prepare and track budgets, improve processes, support special projects, build client relationships and develop business.

Provide defined benefit pension plan administration including calculations, verification, annual statement production, plan rule interpretation, client/member support, and process improvement. Work on projects and special assignments while ensuring regulatory compliance and high customer service standards.

Lead client accounts for defined benefit pension administration, plan and supervise administration work, coach staff, monitor project progress and budgets, handle client/member/trustee requests, support special projects, improve processes, and help develop new business and client relationships.

Support pension plan administration and actuarial-related tasks including annual planning, production and verification of work, budget tracking, client and member communication, training team members, participating in special projects, and suggesting process improvements to enhance client satisfaction and operational efficiency.

As an Investment Consultant, you will provide investment consulting services to institutional clients, conduct analysis, manage client relationships, and mentor junior analysts.

The Functional Lead will manage implementation teams, oversee pension calculation configuration, analyze pension plan rules, and support project management in delivering benefits solutions.

Manage implementation and maintenance of US and Canadian pension documents using Ariel and Xpertdoc. Analyze change requests, ensure regulatory compliance, coordinate with clients and stakeholders, produce quality statements/letters/forms, and provide onsite client support.

Provide defined benefit pension plan administration support including annual planning, production and verification of work, client and member communication, budget tracking, coaching team members, supporting special projects, and improving processes.

Lead TELUS Health's defined-contribution (DC) pension consulting practice in Quebec, managing client relationships, complex project delivery, governance reviews, business development, mentoring team members, overseeing billing/contracts, and providing expert DC retirement plan advice and regulatory guidance.

Lead the growth of TELUS Health's partnerships with insurance carriers, focusing on strategy execution and expanding market presence across product lines.