Workforce planning advisor

As a workforce planning advisor, you help define, develop and monitor business plans, track performance and set targets. You identify opportunities to improve service delivery as well as the design and delivery of the service offer, from the perspective of workforce planning. You advise and assist clients and partners on key development projects and initiatives. You propose solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of business. You prepare recommendations, solutions and action plans based on the organization's objectives and priorities. You help solve complex problems using your analytical skills and detailed knowledge of your line of business. Coordination is critical. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Diagnose issues, challenges and needs for your line of business to determine target outcomes.

• Develop and help implement objectives, solutions and action plans.

• Analyze data, conduct studies and make recommendations. Write reports, summaries, impact analyses and presentations (in English and French) adapted for audiences ranging from frontline employees to senior management.

• Help develop and update overall performance indicators and measurement tools as well as policies, processes and programs to support your unit's strategic projects and initiatives.

• Create, update and ensure compliance with capacity plans. Find and add relevant information from interested parties (partners, data, projects, etc.) into the plans' projections.

• Manage business relationships with partners.

• Promote innovative processes and tools for everyday operations.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in workforce planning

• Experience in a call centre environment

• Knowledge of French is required for positions in Quebec

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

#LI-Hybrid 

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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