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System Canada Technologies

Windows help desk Support ( Level 3 )

Posted 3 Days Ago
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In-Office
Montréal, QC, CAN
Senior level
In-Office
Montréal, QC, CAN
Senior level
Provide Level 3 Windows desktop support and troubleshooting for OS, servers, networking (DNS/DHCP), and enterprise desktop applications. Manage Active Directory/GPO tasks, use diagnostic tools (event logs, GPResult), automate tasks with PowerShell/VBScript/Perl, produce user and support documentation, and collaborate in project teams with strong communication skills.
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Company Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Job Description

Company: SystemCanada | www.systemcanada.com

World wide office:  Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan


Job Description

 

- 5 years minimum experience operating as a Windows desktop support specialist
- Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications:
o Windows Desktop and Server operating systems:
- preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
- Networking issues ? (DNS, DHCP)
- An understanding of Active Directory (GPO, OU, Groups)
o Desktop applications:
- Microsoft Office products, including Outlook, Word, Excel (including formula use, macro/VBA), PowerPoint, Visio, Communicator, and MS Office plugins.
- Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent. 
- Proficiency in creating documentation for end users and support personnel
- Strong verbal and written communication skills
- Self-starter with experience working in a project team environment

Qualifications

Nice to have:

Microsoft certifications like MCSE , MCDST

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