Supply Planner

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, color, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us

 Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the Role

Ocado Group’s mission is to transform online grocery through cutting-edge technology and automation. Our pioneering Ocado Smart Platform (OSP), which combines our proprietary end-to-end software systems with our physical fulfilment assets, offers grocery retailers a faster, more flexible, cost-efficient and low-risk way to develop an online grocery business.

We currently have partnerships in place with M&S (UK), Groupe Casino (France), Sobeys (Canada), ICA Gruppen (Sweden), Kroger (US), Coles Supermarkets (Australia), Aeon (Japan) and Lotte (S Korea) - with plans for future growth.

The CS Supply Planner will be the point of contact for spares requests made by our CFC Engineering Operations team globally. 

This role is tasked with owning those requests until closure in line with internal KPIs.

This role will ensure timely deliveries to those CFCs by expediting shipments from suppliers and coordinating the pick and despatch schedule with the regional store's facility, including logistic arrangements.

You will be responsible for managing Sales orders, Quotations, purchase orders, dealing with suppliers, mand onitoring supply and demand.

Expectations of the role are that you will work autonomously within established procedures, but be able to support the development of innovative solutions to complex problems / new tools.

What you will be doing

• End-to-end management of a wide and complex variety of spare requests, ensuring that the client is kept updated with detailed shipment information
• Ensure client's requests are responded to and handled in line with agreed KPIs
• Processing of client requests to maximize value from expenditure to 3PL
• Working collaboratively with other team members to ensure all are aligned with the same processes
• Purchasing stock to meet client and central demands, selecting the suppliers that offer the best cost / lead time solution 
• Preparation of export documents to enable clearance of goods through customs for international clients
• Maintain a variety of complex SKU data within Ocado & 3PL data systems
• Update MRP systems with key inventory & shipment information from multiple data sources
• Follow up with suppliers and expedite shipments where required 
• Monitor supply and demand, rescheduling deliveries where appropriate
• Lead the team where necessary on complex tasks that are often defined as routine
• Deal directly with 3PL and 2PL providers 
• Manage MRO replenishment at allocated CFC
• Create and maintain standard operating procedures
• Analyze complex technical drawings for part data, using engineering software

About you 

• Previous knowledge of warehouse systems and procedures in a spares/service environment
• Knowledge of an ERP system would be a distinct advantage 
• Use and experience of a computerized stock control system 
• Excellent communication skills are required at all levels; both verbal and written 
• High level of computer literacy including Google Suite products
• Extensive knowledge of Excel / Google Sheets
• Ability to work in a dynamic, team-oriented, fast-paced environment