What Implementation Management contributes to Cardinal Health
Implementation Management is responsible for planning, organizing and leading solution implementations. Manages project plans, resources, and commitments to the customer. May be involved in budgeting and financial requirements. Monitors and tracks the progress of implementations. Partners with sales and the customer early in the process to develop implementation project plans. Works with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions.
The Senior Specialist, Implementation is responsible for working with customers, sales, and internal teams for end-to-end account integration. This role actively accesses customer needs to ensure accounts are set up accurately, timely, and in compliance with Specialty standards and business rules.
Responsibilities
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Customer-facing role responsible for implementing new Physician Office, Metro Medical, and Specialty GPO based business
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Business Project Management - demonstrates and executes on knowledge and understanding of relevant Specialty business processes at various levels to ensure successful completion of project and process
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Consultation - uses deep subject matter expertise, influence and process skills to help the customer and sales identify and meet their high priority needs
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Customer and industry knowledge - applies knowledge of the customer's business and GPO expertise to develop optimal solutions for both internal and external customers
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Customer experience - ensures that customers, sales, and our downstream partners have a positive implementation experience; commits to meeting or exceeding expectations. Provides routine status updates regarding implementations
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Implementation - manages implementation process that involves a variety of tasks, leading efforts of involved parties; forges strong partnerships with appropriate constituencies; measures performance of implementation against desired results and makes improvements
Qualifications
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
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Strong written and verbal communication skills
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Computer proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, Word)
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Customer service, problem solving, and analytical skills preferred
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Strong ability to multitask and manage a high volume of work against deadlines
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Business Objects reporting experience preferred
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Pharma and/or Specialty experience preferred
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SAP and Salesforce knowledge preferred
What is expected of you and others at this level
- Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes action to resolve
- Applies judgment within defined parameters
- Receives general guidance and may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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