Solutions Engineer

About Case IQ 

Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business. 
 
Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk. 

Role Summary 

We’re looking for a Solutions Engineer to join our Sales team. In this remote-first role, you’ll be responsible for driving the technical success of our sales efforts — delivering impactful product demonstrations across Case IQ’s suite of solutions and supporting the sales team in winning new business. Through a consultative, customer-focused approach, you’ll help refine how we present our products, elevate the technical proficiency of our sales team. The position will involve occasional travel throughout the year for client meetings, training sessions, and industry events.

AI-Forward Ways of Working

At Case IQ, AI is part of how we work. We value people who are curious, adaptable, and open to using AI responsibly to improve efficiency, quality, and decision-making. Across all roles, we look for strong human judgment, problem-solving, collaboration, and the ability to thoughtfully apply AI tools while reviewing outputs for accuracy, context, and business impact.

What You'll Do 

Sales Support and Enablement 

• Conduct compelling, tailored product demonstrations across Case IQ's suite of solutions to help prospects understand value and capabilities. 

• Partner with Account Executives throughout the sales cycle to craft winning demo strategies aligned to customer pain points, objectives, and workflows. 

• Support discovery calls by uncovering technical requirements and positioning the right Case IQ solutions. 

• Serve as a trusted technical advisor, ensuring customers understand how Case IQ solutions fit into their workflows and ecosystems. 

• Collaborate with Marketing and Product teams to refine demo narratives, assets, and product messaging that support stronger conversion. 

Performance and Metrics 

• Support demo delivery goals and contribute to Sales team ARR targets and increased win rates. 

• Track and assess demo quality, conversion impact, and customer engagement metrics. 

• Develop reporting dashboards or feedback loops to highlight patterns in demo performance and sales efficiency. 

Team Enablement and Collaboration 

• Act as a primary point of contact for sales representatives needing demo support, objection handling, or product clarification. 

• Share best practices across the sales organization, from demo setup and storytelling to handling complex product questions. 

• Work with Sales and Product leadership to build repeatable demo frameworks and playbooks. 

• Collaborate closely with Product Management and Customer Success to channel market feedback into roadmap insights. 

What Success Looks Like 

• 30 Days: Complete onboarding, role-specific training, required security/compliance expectations, and product/demo environment orientation. Build context on Case IQ solutions, sales process, ICP, customer workflows, and current demo assets. 

• 60 Days: Begin supporting discovery and demo preparation, delivering portions of demos with Sales partners, documenting common objections or product questions, and contributing to demo asset improvements. 

• 90 Days: Own defined demos or technical sales support workstreams with increasing independence, including tailored demo strategy, discovery support, objection handling, and follow-up documentation. 

• 6 Months: Contribute to stronger demo consistency, clearer sales enablement, improved customer-facing technical narratives, and better visibility into demo performance or conversion patterns. 

• 1 Year: Operate as a trusted Solutions Engineering partner who helps Sales win new business through credible discovery, tailored demonstrations, strong technical storytelling, and cross-functional market feedback. 

Who You Are 

• Bachelor’s degree and a minimum of 5 years in B2B software sales or solutions engineering, ideally within Compliance, Investigations, or Risk Management sectors. 

• Proven ability to translate complex software capabilities into customer value through consultative demos and discovery sessions. 

• Strong technical acumen across SaaS environments, integrations, and implementation workflows. 

• Excellent presentation and communication skills, with an ability to adapt messaging for both executive and technical audiences. 

• A collaborative, entrepreneurial mindset — excited to build and lead a high-performing Solutions Engineering team from the ground up. 

Perks and Benefits 

• Work remotely within a flexible work environment; our team spans 7 countries 

• Competitive company-paid benefits plan starting day 1! 

• Generous professional development budget. 

• RRSP / 401k matching program 

• Half-day Fridays in the summer. 

Selected candidates will be contacted through BambooHR. Please check your junk mail. 
 
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].