Paragon
Solutions Engineer (Post-Sales / Technical Support & Customer Success)
Sorry, this job was removed
Similar Jobs
Artificial Intelligence • Marketing Tech
The Marketing Associate will create and manage marketing content across various platforms, analyze performance metrics, and collaborate with teams to enhance strategies.
Top Skills:
CanvaHubspotMailchimpPhotoshop
Artificial Intelligence • Marketing Tech
The Marketing Lead will develop and execute content marketing strategies, launch campaigns, enable thought leadership, track performance, and collaborate on growth initiatives.
Top Skills:
AIB2B Saas
Artificial Intelligence • Marketing Tech
As an Operations Associate, you will streamline back-office operations, manage bookkeeping, support onboarding, and help drive operational excellence.
Top Skills:
AirtableGustoHubspotNotionQuickbooks
We are seeking a Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible.
This role sits at the center of our company, working across Support, Product, Engineering, Operations, and Sales. We are a small, lean team - you’ll report to our Head of Ops & CX, and work closely with our Success and Support Teams in supporting our customers as they implement and leverage the Paragon platform. If a high-ownership, customer-facing role in an ambiguous environment is where you thrive - this is the role for you.
You'll work with us in our beautiful, dog-friendly office in West LA. We are also open to working with folks remotely with a preference for PST time zones.
You must apply via Lever to be considered! https://jobs.lever.co/useparagon.com/92359fef-8463-466c-a12c-add75d84caba
What You’ll Do
- Customer Interaction and Technical Support
- Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform.
- Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues.
- Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling.
- Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness.
- Cross-Functional Collaboration
- Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements.
- Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals.
- Iteration and Initiative
- Drive initiatives aimed at improving the customer adoption and product usability.
- Create and maintain technical documentation and training resources that empower both customers and internal teams.
- Advocate for and implement solutions that enhance both the product and the customer experience.
You Should Have
- 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction.
- Strong technical prowess with 2+ years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently,
- Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams.
- A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality.
- Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.
What We Offer
- Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered.
- Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.
A Typical Day
- 9AM: Review communications that came in overnight; prioritize urgent customer issues for immediate attention.
- 10AM: Conduct customer calls to guide through technical setups and troubleshoot issues. Help a customer implement our SDK in their React frontend.
- 11AM: Collaborate with the Support team to triage and address new technical challenges.
- 12PM: 🥪
- 1PM: Meet with Customer Success to discuss strategic implementations and upcoming renewals.
- 2PM: Coordinate with the Product team on feature requests and enhancements driven by customer feedback. Discuss customer requests that popped up in your 10AM call.
- 2:30PM: Join a session with Marketing to ensure upcoming campaigns reflect product capabilities accurately.
- 3PM: Sync with the Head of Operations & Success and other key stakeholders to review progress and align on goals for an overhaul of our customer-facing documentation
- 3:30PM: Deep Work! Develop an implementation plan for a complex, on-premise customer - helping them utilize Paragon to successfully deploy workflows to multiple servers
Paragon is an embedded integration platform for SaaS apps - we enable companies to build products that integrate with the SaaS ecosystem. With Paragon, software companies can integrate with hundreds of different SaaS apps in minutes while providing their customers with a seamless, unified integration experience. Our vision is to build the connecting layer for all software that enables every application in the world to work together seamlessly.
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
