Software Development Engineer III - Gen AI

About Highlevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We are seeking a highly skilled Senior Software Development Engineer III with a strong background in Generative AI, Conversational AI, and full-stack development. The ideal candidate will have extensive experience designing, building, and deploying production-grade applications, especially those leveraging advanced AI technologies.

Key Responsibilities:

• Lead the design and development of large-scale conversational agents and generative AI applications
• Evaluate and optimize AI response models to improve accuracy, relevancy, and performance
• Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks
• Design intuitive front-end interfaces using frameworks like Vue.js, React
• Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management
• Collaborate with cross-functional teams to deliver production-ready applications with significant usage
• Ensure high-quality code with version control tools like Git and implement CI/CD pipelines
• Stay updated with the latest AI technologies and frameworks to drive innovation

Qualifications:

• Bachelor's degree (or higher) in Computer Science, Engineering, or related field
• 4+ years of software engineering experience, including 1-1.5 years in AI-powered application development
• Exposure to generative AI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain)
• Proven experience in developing and deploying large-scale conversational AI solutions
• Strong proficiency with Node.js and familiarity with Python for AI-related integrations
• Hands-on experience with front-end frameworks (e.g., Vue.js, React)
• Proficient in database technologies, especially MongoDB (knowledge of SQL is a plus)
• Familiarity with cloud platforms (AWS, GCP, or Azure) and DevOps practices
• Excellent communication and problem-solving skills

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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