Software Development Engineer 3 – Workflow AI

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We are building the future of automation by integrating AI into workflows to make processes seamless and intelligent. Join us to lead the development of innovative AI-driven features at scale.

Requirements:

• 4+ years in software development, with at least 1.5+ years in AI-related projects
• Strong proficiency in JavaScript and Node.js for backend development
• Experience with AI platforms like OpenAI, Hugging Face, vector databases (e.g., Pinecone, Weaviate), and RAG systems
• Skilled in building and integrating knowledge bases and leveraging AI for context-aware solutions
• Proficient in data processing for LLMs and scaling AI systems
• Experimentation-driven with strong ownership and a hacker mindset
• Having experience in fine-tuning LLMs or contributing to open-source AI projects is a plus

Responsibilities:

• Build workflows that simplify automation through prompt-based inputs
• Integrate AI capabilities into actions like Email, SMS, and Code execution
• Implement AI-driven recipe and template suggestions based on user prompts
• Create tools for building custom AI agents to handle automation tasks
• Develop advanced AI features like Data Extraction, Text-to-Voice conversion, and Data Analysis
• Work with Retrieval-Augmented Generation (RAG) systems and knowledge bases to enable intelligent, context-aware workflows
• Optimise APIs to handle millions of hits monthly with low latency
• Mentor junior engineers and lead AI-driven projects

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-NJ1