Senior Technical Writer

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re looking for a Senior Technical Writer with a flair for creating concise, easy to use content to join our team as we scale MaintainX’s documentation practice.

What you’ll do:

• Write, review, and publish content for the MaintainX help center, including: user guides, integration guides, API developer guides, changelogs & release notes, and in-platform user assistance.
• Own the docs for whole product areas and work closely with product teams to align documentation with user needs. 
• Partner with stakeholders from Product, Engineering, Marketing, Customer Success, Support, Customer Education, and others.
• Help improve the documentation team’s tooling, processes & practices, and contribute to documentation strategy.
• Support internal documentation and docs-adjacent initiatives.

About you:

• At least 3-5 years of professional experience writing technical product documentation, or in a related discipline.
• Excellent spoken and written English skills. You can communicate complex technical topics to non-technical or non-tech-industry audiences.
• User-focused: You strive to understand user needs and pain points, and you’re not afraid to get hands-on with the product to understand the user experience.
• Comfortable working in a docs-like-code environment (using static-site generators, Git-based version control, etc.), and/or the ability to pick up new tools and workflows quickly.
• Editorial skills: You can work as a style guide. You’re comfortable with copyediting and providing higher-level developmental edits.
• Proven ability to handle multiple projects simultaneously, and own documentation projects from start to finish.

Extra consideration for candidates with the following:

• A degree or diploma in technical communication, instructional design, or a related field
• Portfolio of work and/or writing samples
• Proficiency in Spanish and/or French
• Experience with one or more of the following:
• Localization workflows 
• Documentation analytics
• SaaS products
• Industrial maintenance or maintenance management
• UX writing or content design
• API/developer docs
• Using AI tools to accelerate content development

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.