Jobs at MaintainX

Build and operate scalable AI platform services, internal APIs, and production workflows integrating LLMs and AI tools. Own reliability through observability, alerting, incident response, performance tuning, cost optimization, capacity planning, CI/CD, and infrastructure improvements. The role requires Python backend development, distributed systems, asynchronous processing, cloud infrastructure, infrastructure as code, and cross-layer experience spanning services, data, infrastructure, and AI tooling.

Build and maintain React Native foundations and tooling for an internal mobile developer platform. Integrate AI-native workflows, consolidate SDKs, CI pipelines, build tools, and reusable components, raise engineering standards, and collaborate with platform and product teams to accelerate mobile feature delivery.

Lead the strategy, roadmap, and end-to-end development of MaintainX reporting, analytics, and ROI products. Expand capabilities from frontline managers to enterprise stakeholders, including operations, finance, and EHS leaders. Partner with sales to support enterprise deals, define customer and business metrics, manage cross-team data dependencies, and guide designers and engineers toward measurable outcomes.

Responsible for acquiring new mid-market B2B customers across companies with 250–5,000 employees. Duties include outbound prospecting, discovery calls, product demonstrations, proposals, closing, sales forecasting, pipeline development, and managing multiple opportunities. The role requires exceeding monthly, quarterly, and annual targets while using sales technologies such as Salesforce and Outreach. Candidates should have more than three years of closing experience, strong communication and organizational skills, and the ability to work independently in a fast-paced startup environment.

Lead complex enterprise software implementations from onboarding through deployment. Manage customer stakeholders, timelines, milestones, expectations, training, adoption, issue resolution, and knowledge transfer. Serve as a trusted advisor on maintenance and operations workflows while collaborating with product, sales, and account management teams to deliver customer value and long-term success.

Designs, produces, maintains, and delivers customer education through webinars, virtual classes, self-paced courses, and in-person training. Researches learner needs, applies ADDIE and SAM methodologies, collaborates with subject matter experts and cross-functional teams, contributes to the education roadmap, and advises teammates on curriculum and content design.

Design, produce, update, and deliver customer education content through webinars, virtual classes, self-paced learning, and in-person training. Research learner needs, apply ADDIE and SAM methodologies, collaborate with subject-matter experts and cross-functional teams, contribute to the education roadmap, and advise colleagues on curriculum and content design. The role supports customers in developing maintenance, repair, and operations skills using MaintainX.

Designs, produces, maintains, and delivers customer education through webinars, virtual classes, self-paced courses, and in-person training. Researches customer learning needs, develops MRO-related curricula using ADDIE and SAM, collaborates with subject matter experts and cross-functional teams, supports the customer education roadmap, and advises teammates on curriculum and content design.

Own the full sales cycle for transactional enterprise SaaS deals, including prospecting, qualification, closing, renewals, inbound lead follow-up, and event support. Partner with field account executives, manage customer accounts, maintain accurate CRM records, forecast sales, and support account plans. The role requires 2–4 years of SaaS or technology sales experience with closing responsibilities and strong communication, organization, and collaboration skills.

Own a mid-market customer portfolio from post-sale handoff through renewal and expansion. Build client relationships, identify growth opportunities, conduct quarterly business reviews and product demonstrations, manage proposals and follow-ups, and forecast expansion revenue accurately. Maintain organized customer and deal documentation while navigating complex sales cycles and multiple stakeholders. The role requires strong B2B account management, presentation, analytical, and communication skills, plus adaptability in a fast-paced environment.

Leads an Emerging Market Account Management team by coaching, mentoring, and developing account managers. Manages hiring, onboarding, performance, forecasting, pipeline reporting, outbound sales processes, and operational efficiency. Sets performance expectations, removes obstacles, supports customer calls, and uses team metrics to improve revenue performance. The role manages customer portfolios in primarily English-speaking markets and requires daily written and verbal English communication.

Design and evolve AWS-based cloud infrastructure with Terraform, build secure GitHub Actions CI/CD pipelines, manage multiregion Kubernetes clusters, maintain Helm deployment workflows, improve observability and infrastructure security, and enable autonomous service deployment for developers and AI agents. The role also involves collaborating with product teams, participating in on-call rotations, and communicating platform tradeoffs clearly.

Lead the architecture and technical direction of a cloud data platform spanning infrastructure, Databricks, CDC streaming, pipelines, data products, developer experience, and governance. Resolve cross-team technical challenges, establish platform standards, influence roadmaps, drive adoption, mentor senior engineers, and lead complex multi-squad initiatives with minimal direction.

Lead end-to-end product design for AI-powered experiences across web and mobile. Simplify complex workflows for frontline users, translate ambiguous AI concepts into testable solutions, contribute to scalable design systems, present design rationale, incorporate feedback, and partner closely with product and engineering teams. The role requires strong visual and interaction design, systems thinking, storytelling, and experience designing AI features such as natural language interfaces, agents, and predictive insights for B2B SaaS or enterprise products.

Build and maintain full-stack web or mobile products across product and platform teams. Ship features end to end, collaborate with product managers and designers, own system reliability and performance, review code, mentor developers, and improve tooling, testing, and delivery practices. The role requires on-call participation and ownership of a feature area within six months.

Lead a team of 4-6 product designers to deliver web and mobile B2B SaaS experiences for frontline maintenance users. Set creative direction, coach designers, translate product strategy into design execution, collaborate with product and engineering, improve the design system, and adopt AI tools to speed and improve design outcomes.

Customer-facing implementation analyst who configures the MaintainX platform, manages data migration, gathers business requirements, runs stakeholder workshops, delivers end-user training, transfers knowledge to internal teams, resolves technical issues, and manages multiple accounts and project milestones to drive successful onboarding and platform adoption.

Qualify a high volume of inbound leads (≈60/day), convert interest into confirmed meetings for account executives, update and maintain pipeline in Salesforce, follow up proactively, and collaborate with Marketing and AEs to improve lead quality and conversion. Targets include >90% SQL attainment at six months and progression to closing roles within 12 months for top performers.

Serve as the dedicated integrations solutions architect bridging sales and post‑sales teams. Conduct technical discovery, scope integrations, produce data flow diagrams and effort estimates, build reusable integration assets, deliver demos and proofs‑of‑concept, and advise on feasibility, pricing risks, and handoffs to implementation.

Serve as the pre-sales solutions architect for integrations, translating customer requirements into clear integration scope, data flow diagrams, and effort estimates. Lead technical discovery with prospects, assess feasibility and risks, build reusable integration templates and reference architectures, run demos and POCs, and collaborate with sales, product, engineering, and legal to accelerate deals and ensure smooth handoffs to post-sales integration teams.