Senior Sales Operations Analyst

What you'll do: As a Senior Sales Operations Analyst, you'll partner with key stakeholders across the organization to build and implement scalable processes that enable GitLab's sales and solutions architect teams to achieve business objectives. You'll leverage your analytical and technical expertise to drive data-driven decisions and operational excellence. Key responsibilities include:Sales Process Enhancement & Execution

• Partner with stakeholders to implement initiatives aligned with Sales and broader company objectives
• Drive process improvements through analysis and continuous refinement
• Prioritize high impact activities based on problem statements and success metrics
• Track, document, and communicate project progress to ensure timely delivery
• Develop clear and concise documentation for operational processes
• Translate business requirements into practical solutions that improve operational efficiency

Systems & Tool Optimization

• Utilize Salesforce, BI tools, and other systems to optimize sales operations
• Collaborate with cross-functional teams on system implementation and integration
• Identify and develop automation opportunities to reduce manual work
• Support the design and implementation of technical solutions
• Ensure system configurations align with business processes

Cross-Functional Collaboration

• Partner with the Data Operations team to ensure data integrity and consistency
• Partner with sales leaders to identify and address operational challenges
• Work cross-functionally to implement solutions that scale with GitLab's growth
• Communicate technical concepts to non-technical audiences effectively
• Contribute to GitLab's collaborative culture by sharing knowledge and best practices

What You'll Bring:

• 5+ years of progressive Sales Operations experience, preferably within an Enterprise SaaS organization
• Strong analytical skills with the ability to translate complex data into actionable insights
• Experience with CRM systems (particularly Salesforce) and business intelligence tools
• Demonstrated track record of implementing scalable processes and driving operational improvements
• Excellent problem-solving skills with a methodical approach to addressing challenges
• Strong project management capabilities and attention to detail
• Exceptional communication skills with the ability to present complex information effectively
• Self-directed with the ability to work effectively in a remote environment
• A commitment to GitLab's values and our collaborative, results-oriented culture

How GitLab will support you

The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Thanks to our Transparency value, you can learn more about our Field Enablement strategy and programs on our Field Enablement Team Handbook page.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.