Senior Risk and Compliance Specialist

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as Senior Risk and Compliance Specialist

Dialogue is looking for a Senior Risk and Compliance Specialist to help strengthen our risk and compliance practices in support of our mission to improve people’s wellbeing.

Reporting to the Director, Risk and Compliance, you will lead design, deploy, and maintain practical risk and compliance processes across the organization. You will also act as a trusted partner to support teams in managing risks while keeping operations efficient and aligned with regulatory expectations.

Want to contribute to a fast-evolving, tech-enabled environment? Good news — we saved you a seat.

What you'll be doing

Compliance Program Management

• Support the development, implementation, and continuous improvement of company policies and procedures, including helping streamline policy management processes
• Act as a point of contact for compliance-related questions and requests
• Conduct periodic monitoring and compliance reviews to help ensure adherence to internal standards and regulatory requirements
• Help design and deliver training and awareness initiatives on compliance topics for employees at all levels

Risk Management Contribution

• Support the design and deployment of risk management frameworks, processes, and tools across key domains such as third-party risk, information governance, business continuity, and governance
• Assist business teams in identifying, assessing, and documenting risks and controls, and recommend practical improvements
• Help assess the impact of new or updated regulatory or business requirements and support the development of related processes and controls
• Contribute to managing risk & compliance data in Dialogue’s GRC tool

Audits, Reporting, and Advisory Support

• Contribute to internal and external audits and support incident-related investigations when required
• Support the preparation and maintenance of risk and compliance reporting
• Provide risk and compliance guidance to support business projects and operational or process changes
• Build and maintain collaborative relationships with stakeholders across the organization to help integrate compliance into day-to-day operations

We'd love to hear from you if you have

• 4+ years of experience in risk management, compliance, or a related function, preferably in a regulated industry such as financial services or technology-enabled environments
• Experience with core risk and compliance practices such as policy management, privacy, third-party risk, information governance, business continuity, or investigations
• Demonstrated experience supporting the development, implementation, or improvement of policies, processes, and operational tools
• Strong project and stakeholder management skills, with the ability to communicate complex concepts clearly and work collaboratively across teams
• Familiarity with GRC tools
• High attention to detail, problem-solving ability, integrity, and adaptability
• Bilingualism (French and English) is required

Please note that as we serve customers across Canada, bilingualism is essential for this position. You will be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up