Senior Partner Success Associate

About The Role

Headway is scaling our care partnerships across the US and we’re hiring a Senior Partner Success Associate, Care Partnerships, to both support the growing number of partners that entrust Headway with connecting their patients with our high quality, behavioral health network. 

You’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway, while also deepening external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company. 

You will: 

• Be responsible for the happiness of our care partners and clinicians
• Create new strategies to engage with clinicians that refer to Headway
• Support the team in preparing for executive meetings with partners
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership 
• Leverage data to generate insights and identify new opportunities for partnership growth 
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

You will love this role if:

• You have a minimum of 3+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
• You bring deep exposure to health system or provider group models and economics
• You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
• You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Compensation and Benefits:

The expected base pay range for this position is $84,320 - $124,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development