Design, write, validate, and maintain operational procedures for a new insurance ecosystem solution. Gather and structure information independently through collaboration with business experts and product owners, analyze operational impacts, and explain complex concepts in plain language for varied audiences. Ensure content quality, consistency, compliance, accessibility, and adherence to documentation practices using SharePoint, Microsoft Lists, Copilot, and generative AI.
Overview:
- The client is opening three identical procedure writer
positions, attached to knowledge management, to support the first release of a
project modernizing the individual insurance ecosystem. The central deliverable
is the operational procedure: the resource must master a solution not yet in
production, assess the impact of new ways of working on operations and derive
the documentation needs from it. The work relies on autonomous information
gathering with business experts and POs, then on structuring information for
varied audiences. The mandate stresses simplicity, consistency and compliance
of content, which puts plain-language writing on the same level as
documentation rigour. Use of AI and Copilot is stated as a work expectation,
framed by existing templates, not as an asset.
- Sought candidate: a senior procedure writer who has
documented new or transformed business processes, based on interviews with
business experts, for operational teams. The person structures content in
SharePoint and integrates generative AI into their writing practice.
Requirements
Required:
- Design, writing, validation and updating of operational
procedures
- Mastery of a new solution, business rules, target processes
and user journeys, with operational impact analysis
- Gathering, validating and structuring information with
business experts and POs, autonomously
- Quality, consistency, compliance and accessibility of
content according to writing and document management practices
- Analysis, synthesis and plain-language explanation of
complex concepts for varied audiences
- Microsoft suite, including SharePoint, Lists and Copilot
- Use of AI in writing, according to provided processes and
templates
Profiles to Exclude:
- IT technical
writing profile (API documentation, developer guides, system documentation)
without procedures intended for operational business teams.
- Business
analyst profile whose documentation is limited to functional requirements or
specifications, without procedures delivered to operational users.
- Trainer or
change management profile whose deliverables are training or communication
material, without operational procedures written and maintained.
- Web, marketing
or communication content profile, without business process documentation.
- Profile limited
to occasional updates of existing procedures, without designing documentation
for a new process or solution.
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With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
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