ITS Business Partner for GBS

Fresenius Medical Care core values:

Goal of Function:

The IT Business Partner acts as a liaison between Global Business Services and IT Solutions departments. The Business Partner works with stakeholders Globally to develop a technology strategy, align technology solutions with business needs, build business cases for new projects/programs, manages escalations, and assists with problem resolution. He/she ensures effective communication and transparency and drives improvement of the ITS support processes.

Responsibilities:

​Liaison Between Business and IT:

• Lead and develop a global technology strategy for GBS with GBS leadership

• Act as a bridge, understanding business requirements and translating them into IT initiatives.

• Build business cases for technology projects/programs and navigate the required approval processes.

• Facilitate communication between business leaders, end-users, and IT teams.

• Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS.

• Ensure alignment of IT strategies with overall business goals.

Escalation Handling:

• Address and resolve escalated issues promptly.

• Collaborate with relevant teams to identify issues and find long term solutions.

• Maintain a positive relationship during challenging situations.

Transparency and Process Improvement:

• Provide transparency about IT support processes, service levels, and incident management.

• Identify areas for process improvement and efficiency gains.

• Foster a culture of continuous improvement.

Expectation Management:

• Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes.

Reporting and Metrics:

• Develop and maintain relevant Support KPIs and metrics for GBS.

• Provide reports on IT tickets from SNOW.

• Analyze results with the GBS management and define measures.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Business Management, Business Administration or related field.

• 7+ years of experience in IT program/project management, IT Service management, Project/Program management, business partnering or in an equivalent position.

• Excellence communication skills and conflict solving abilities

• Strong analytical and problem-solving skills

• Quality and target-oriented working mode

• Pro-active, change & solution oriented

• Continuous optimization approach

• High engagement on achieving targets and objectives of the position

• Highly motivated individual, that works well under pressure

• Good moderation and presentation skills

• Ability to work effectively in a globally dispersed team and business partners

• Willingness to travel

• Familiar with ITIL and service management processes

• Presentation skills

• (agile) project management methodologies

• Basic SAP knowledge

• Fluent in English (written and spoken) other languages such as Polish, German or Spanish would be an advantage.