Senior IT Support Analyst | Montreal

You'll be the IT backbone of nesto's Montreal office — the go-to Senior IT Support Analyst and the escalation point for a distributed IT team, and a key part of keeping one of Canada's fastest-growing fintech companies running at full speed. If you thrive in a fast-paced environment, love owning your domain, and want to work with a modern stack (M365, Intune, Jamf, NinjaOne, ServiceNow), this role is built for you.

This is a primarily on-site role (4–5 days/week in our Montreal office). That's by design — you'll be the visible, trusted IT presence for hundreds of users, and your proximity is what makes the role work.
Join nesto — proudly named Canadian Rocketship 2025*

A Deloitte Fast 50 company evolving alongside Canada's top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.
Why join us

Hypergrowth: Deloitte Fast 50 — 3 years in a row
Tech community credibility: TechTO Canadian Rocketship 2025*
Industry leadership: CLA Lending Company of the Year — 4 consecutive years
Talent magnet: CMP Top Mortgage Employer 2025
Trusted technology: powering major financial institutions across Canada
An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Key responsibilities

• Act as the primary IT contact for the Montreal office (on-site, 4–5 days/week)
• Provide Level 1 and Level 2 support for end users across all office locations remotely
• Serve as an escalation point for junior support team members
• Manage onboarding, off-boarding, and user access changes
• Build, deploy, and support Windows and macOS workstations
• Maintain and manage hardware inventory and asset tracking
• Accurately manage tickets and time tracking to meet service levels
• Troubleshoot and support SaaS applications and internal tools
• Support and maintain endpoint management platforms for Windows and macOS devices
• Assist in device lifecycle management, including provisioning, configuration, patching, and recovery
• Ensure endpoints remain secure, up to date, and compliant with company standards
• Coordinate with vendors and internal stakeholders to resolve issues
• Identify opportunities to improve support processes and user experience
• Assist in maintaining documentation and standard operating procedures

Technical environment
You will work in a modern, multi-platform IT environment that includes:

• Microsoft 365 ecosystem (Entra ID / Azure AD, Intune, Exchange Online, SharePoint)
• Google Workspace (user management, email, collaboration tools)
• Windows and macOS endpoints in a mixed-device environment
• MDM solutions: Microsoft Intune (primary) and Jamf Pro
• Apple Business Manager (ABM) for device enrolment and lifecycle management
• RMM tools (e.g., NinjaOne) for monitoring, patching, and remote support
• SaaS and collaboration tools such as Slack and other business applications
• Identity and access management workflows (onboarding, off-boarding, role changes)
• Ticketing and service management systems (e.g., ServiceNow)
  

What we're looking for

• 5+ years of experience in IT support or IT operations
• Strong experience supporting Windows environments (Entra ID, Intune, Microsoft 365)
• Experience with MDM platforms (Intune, or similar) and device enrolment processes
• Experience managing Google Workspace or similar SaaS environments
• Solid understanding of user lifecycle management (onboarding, off-boarding, access changes)
• Strong troubleshooting skills across endpoints, applications, and connectivity
• Strong communication skills — able to work with both technical and non-technical users at all levels
• Bilingual fluency in English and French

Nice to have:

• Experience supporting macOS environments and/or Jamf Pro
• Familiarity with RMM tools (NinjaOne or similar)
• Experience with ticketing systems (ServiceNow or similar)
• Understanding of ITIL-based support practices (ITIL certification is an asset)

The reward

The A-Team: Work alongside high-performing talent in the industry.
Accelerated growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.
Best-in-class tools: Access to the resources and tech you need to execute without friction.
Working framework: The environment that makes you productive and enables teamwork.

Diversity & inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.
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