Senior Community Reinvestment Act (CRA) Business Operations Associate

Location:

About the Job:

At KeyBank, Corporate Responsibility (CR) is an enterprise-wide function that collaborates with all lines of business to strengthen our brand and reputation by fulfilling our purpose of assisting our clients, colleagues, and communities to thrive. Within CR the Community Reinvestment Act (CRA) Strategy team is responsible for implementing, monitoring, and enhancing KeyBank’s CRA program, to ensure we meet the credit needs of the communities in which we operate through community development lending, investment, and services. KeyBank is proud to be the recipient of 11 consecutive Outstanding CRA ratings, demonstrating our ongoing support and steadfast commitment to these communities.

The Senior CRA Associate supports business operations for the CRA Strategy team as detailed in established quality control and reporting procedures for KeyBank’s CRA program. Responsibilities of the Senior CRA Associate include ensuring accurate, on-time data collection and reporting, partnering with lines of business on initiatives to support strong CRA performance, and working with compliance partners to manage associated risks.

Essential Job Functions:

CRA Program

• Research and analyze CRA trends, best practices, and regulations to inform program enhancement and strategy development.
• Assist in the preparation of reports, presentations, and communication materials to inform KeyBank leadership of current CRA performance.
• Maintain and collect relevant line of business program, product, and partnership narratives to support internal and external performance reporting.
• Support annual review of CRA Strategy team procedures and engage lines of business and compliance partners to make required updates.
• Assist CRA Business Operations Manager with the implementation of KeyBank’s Community Needs Assessment Framework, including selection of CRA Assessment Areas, participation in community listening sessions, drafting of formal written needs assessments, coordinating line of business review, and communication of results.
• Manage and support completion of Branch Action Assessment Tools to provide the Community Investment Committee and Investment Review Council with CRA and community input around proposed branch actions.
• Compile materials and support reporting Public File/Notice
• Exam

CRA Data Analysis & Quality Control

• Complete second-level reviews of CRA reporting to ensure accuracy.
• Analyze and report monthly service hour performance to key internal stakeholders.
• As needed, work with CRA Strategy teammates to complete continuous improvement projects to streamline data processes and improve data quality.

Risk & Controls

• Support ongoing evaluation of KeyBank’s CRA risk and control self-assessment (RCSA) through maintenance of existing controls, compilation of source documentation, and assistance during operating and design assessments.
• As needed, assist CRA Business Operations Manager during audits, reviews, and exams by gathering requested materials and compiling responses.

Required Qualifications:

• Bachelor’s degree in business, political science, economics, sociology, or a related field (Preferred)
• Project management skills to ensure timely and accurate CRA analysis and reporting deliverables.
• Proficiency in data collection, analysis, and interpretation, with the ability to translate complex data into actionable insights.
• Strong proficiency in Microsoft Excel and PowerPoint for data analysis and presentation development.
• Ability to develop knowledge of Community Reinvestment Act requirements.
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment and build relationships with internal and external partners.
• Demonstrated ability to organize and prioritize tasks effectively.
• Self-motivated and able to work independently with minimal supervision.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

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