Provide support and administration for the Genesys Cloud CX platform, resolve customer issues, manage tickets and critical incidents, create technical documentation and knowledge base articles, and apply analytical troubleshooting and diagnostics skills.
Key Responsibilities
- Genesys applications and systems support/administration in a multi-cultured environment.
- Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
- Work closely with the team and handle tickets and all incidents including Critical circumstances.
- Demonstrate analytical programming and problem-solving skills including software operation diagnostics.
Required Qualifications
- 2 or more years in a role supporting in Genesys Cloud CX platform.
- Strong English communication, problem solving and analytical skills
- Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
- Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
- Knowledgeable in Telephony terminology and components such as VoIP, SIP, etc.
- Genesys Cloud certifications (Genesys Cloud Professional, Developer)
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead architecture and implementation of Coinbase's Risk Platform: build high-throughput, low-latency real-time fraud detection, decisioning, and mitigation systems. Define multi-quarter technical strategy, partner with Data Science/ML/Product/Compliance, implement AI-native agent-driven workflows, and mentor engineers to improve reliability, performance, and scale.
Top Skills:
Agent FrameworksEvent-Driven ArchitecturesGenerative AiGraphQLMicroservicesReal-Time DecisioningRest
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead design and delivery of backend risk systems to detect and prevent fraud, manage credit and market risk, and protect users. Drive architecture for distributed, high-availability services, partner with Data Science/ML and product teams, build AI-native detection and response systems, mentor engineers, own operational excellence, and lead incident response and post-mortems.
Top Skills:
Event-Driven ArchitectureGenerative AiGoGraphQLJavaMicroservicesPythonRest ApisRuby
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Design, build, and deploy production LLM-based agents from prototype to production. Lead prompt engineering, fine-tuning (LoRA/QLoRA), performance optimization, and scalable, secure deployments. Collaborate cross-functionally to integrate agents into enterprise workflows and ensure AI safety and responsible development.
Top Skills:
AnthropicEvaluation FrameworksFastapiFine-TuningLlmsLoraOpenaiPrompt EngineeringPythonQloraSglangVllm
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
