Senior Accessibility Analyst (Indigenous)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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At the CBC, we all have a story to tell. What’s yours?

If you share our passion for storytelling and having a positive impact on your community, CBC’s Digital Strategy and Product team is where you want to be!

CBC serves one of the country’s largest digital audiences and one of the few that is built and owned in Canada, by Canadians. Our product suite includes cbc.ca, CBC News app, CBC Gem and CBC Listen. 

Our product vision is to make it effortless for all peoples and communities in Canada to tell and discover the stories that connect us. Whether delivering the latest breaking news, international hit series like North of North, deep dives into the issues of your town or neighbourhood, award winning podcasts like Someone Knows Something, or major events like the Olympics, our products ensure that these stories reach Canadians on their phones, TVs, desktops or smart speakers whenever they need or want us.

You have the opportunity to play a part in informing, enlightening and entertaining Canadians through innovative storytelling formats and content discovery. We are an empowered outcome-driven innovative hub for CBC, critical to the future growth of Canada’s public media company and the wider content ecosystem. We believe that we are most impactful when our teams reflect the breadth of experience of the audiences we serve and we are committed to an inclusive and equitable workplace to realize that belief. When you join our mission, you are not only contributing to the growth of the CBC, but the future of our country. 

Why is this role important?

CBC/Radio-Canada commits to delivering equitable and inclusive digital experiences that reflect the diversity of all audiences. Guided by CBC’s Accessibility and Indigenous Strategies, the Digital Accessibility team drives the meaningful inclusion of people with disabilities and Indigenous peoples across our digital ecosystem. As part of the Digital Strategy & Product department, we operationalize equity through intentional product strategy and delivery, governance and procurement practices.

Incorporating Indigenous perspectives is a vital opportunity for CBC to respect data sovereignty, take meaningful action, and create equitable products for all Canadians. We recognize that this requires a fundamental shift in our approach to product maturity. This team is at an early stage of embedding Indigenous views throughout the product lifecycle. As the Senior Analyst, you will be instrumental in integrating the Indigenous strategy into product planning, defining roles, product discovery, product delivery, ethical AI practices, training programs, and procurement.

Here’s why we should work together:

Our digital teams’ values - collaboration, inclusion, learning, and continuous improvement - embody who we are as a people-focused, digital-forward employer. We follow Agile principles and the empowered product operating model. Our dedicated managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.

Here at CBC Digital Strategy & Products, your well being is critical to our success.  It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions. 

Perks you can look forward to:

• Work with purpose and impact at scale

• Flexible work schedules, allowing you to find balance for yourself, your family and your work;

• A hybrid environment you can enjoy the benefits of work from home and in-office collaboration

• Competitive total rewards package including robust health benefits and best-in-class defined benefits pension plan; 

• Dedicated time for innovation, learning and development; wherever your interests lie; 

• Opportunities to work with emerging technology;

• Opportunities for continued learning and professional development; 

• Opportunities to become a member of our Employee Resource Groups;

• Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent; 

• A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected;

• A supportive management team committed to upholding the highest standards of diversity and inclusivity; 

• An environment which favors experimentation and an iterative approach in order to achieve the highest form of technical innovation.

How you will make an impact:  

The following themes outline the standard requirements of the role. In the first year, it is likely that the role will primarily focus on bettering digital experiences for Indigenous audiences.

• Enable teams to build accessible and community-led products: 

  • Support 3-5 audience and creator products; Conduct design and quality reviews across platforms

  • Be a subject matter expert in including Indigenous and disabled audiences in digital experiences

  • Assess, prioritize and communicate issues based on user impact and severity

• Product standards and process improvements: 

  • Develop requirements or a guide on applying accessibility and Indigenous views that your teams can reference to 

  • Stay informed about advancements in assistive technology and tools

  • Make user testing an important part of research and development cycles

  • Identify opportunities to automate testing or use AI in design and development

• Measurement and monitoring:

  • Conduct research and usability testing of products

  • Review issues raised from automated testing tools

• Training and learning, champions networks: 

  • Coach cross-functional teams of researchers, designers, developers, testers and product leads on how to develop digital sites, apps and other user experiences

  • Develop training opportunities to support different roles

  • Educate teams on the importance of building usable products, how assistive technologies work and inclusive design

  • Educate teams on First Nations, Inuit and Métis histories and realities,, varied experiences with technology across urban and remote communities, considerations for the application of generative AI,and data governance frameworks, and data sovereignty 

• Community outreach: 

  • Monitor, triage and respond to audience and employee feedback

  • Engage with audiences and employees with disabilities for user testing

  • Partner with communities, including the Indigenous tech community, Elders, Knowledge Keepers, and Indigenous organizations

  • Represent CBC as a speaker

What you bring to our team:

Education: 

• Institution: Bachelors

• Degree: Working experience or Degree (BA, BSc) or diploma in a Software Development, Science or Engineering related discipline, Product Design, or Management, delivered by a recognized learning institution, or an equivalent combination of certificate or diploma programs

Experience: 

• Number of years of relevant experience: 4 or more years of experience in relevant fields (listed below) and at least 2 years of dedicated experience in digital accessibility and/or working with Indigenous communities

• Fields of relevant experience: Digital accessibility, Indigenous-led technology, localization, product management, research and design, front end development, quality assurance, ethical Artificial Intelligence

Knowledge and Skills: 

• Working knowledge: 

  • Standards such as WCAG, First Nations OCAP (Ownership, Control, Access, and Possession) and OCAS (Ownership, Control, Access, and Stewardship)

  • Assistive technologies such as screen readers, alternative navigation and screen magnifiers

  • Design prototyping tools

  • Front end technologies such as HTML, CSS, Javascript, React or Compose. Preference will be given for experience with native apps

• Computer knowledge: Coding languages, Google products, Analytics tools is a plus

• Critical thinking: 

  • Ability to

    • View inclusion and equity strategically across products

    • Assess severity level of issues and gaps

    • Constantly prioritize and switch contexts

    • Understand new technologies and adopt into design and development

    • Find creative ways to teach senior employees and keep all experience levels engaged

• Interpersonal skills: 

  • Experience living with a disability (not required but preferred)

  • Experience living as First Nations, Inuit or Métis (not required but preferred)

  • Experience supporting, collaborating and/or working with people with disabilities and Indigenous peoples

  • Active listening and providing feedback

  • Empathy and focus on user need

• Optional qualifications: IAAP certified, Certifications on Indigenous languages in Canada

To Apply:

At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of these qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now!

If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our Digital Labs blog on Medium! 

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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