Lead AssetWorks GPS implementation projects from kickoff through go-live, managing plans, budgets, risks, customer communication, software configuration, hardware deployment, training, troubleshooting, and stakeholder updates. Gather requirements, coordinate installations, support pilots and rollouts, resolve issues, and create product enhancement requests for Product Management and Engineering. Maintain implementation documentation and ensure projects meet scope, schedule, adoption, and customer satisfaction goals.
Job Summary:
The Project Manager / Implementation Specialist is responsible for leading the deployment of AssetWorks GPS solutions for fleet customers across North America. This role manages implementation projects from kickoff through go-live, serving as the primary customer contact while coordinating software configuration, hardware deployment, training, and project execution to ensure successful outcomes.Job Description:
- Lead multiple AW GPS implementation projects from initiation through successful go-live.
- Develop and manage project plans, schedules, risks, action items, budgets, and status reporting.
- Serve as the primary point of contact for customers throughout the implementation lifecycle.
- Gather and document business requirements and configure AW GPS solutions to meet customer operational needs.
- Coordinate GPS hardware installations, device activation, and deployment logistics.
- Deliver installation training to customers, technicians, dealers, and installation partners on AW GPS hardware, wiring standards, troubleshooting procedures, and deployment best practices.
- Conduct administrator and end-user training sessions to ensure successful adoption of the solution.
- Troubleshoot GPS and telematics hardware, connectivity, sensor integrations, and related deployment issues.
- Analyze customer business processes and operational challenges to identify opportunities for product enhancement.
- Develop detailed feature requests, business requirements, and use cases for Product Management and Engineering teams to address customer needs and improve the AW GPS platform.
- Facilitate project meetings, stakeholder reviews, and executive status updates.
- Manage project risks, issue resolution, escalations, and change requests.
- Support pilot deployments, large-scale rollouts, and post-implementation optimization activities.
- Maintain project documentation, installation standards, training materials, and implementation best practices.
- Ensure projects are delivered on time, within scope, and achieve customer satisfaction objectives.
Worker Type:
RegularNumber of Openings Available:
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What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
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- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
