Project Coordinator

This role will provide guidance and direction to a team of Project System IA's responsible for systemic coding needed to migrate groups to digital claims portal. They will also research and analyze benefit and client structure requirements for fitness and readiness in preparation for migration to digital portal.

Position Responsibilities:

• Act as business unit liaison with other business units through Project Working Group

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Support project by ensuring appropriate business requirements are followed and understood

• Analyze data to provide team with necessary work required to complete project

• Coordinate recommended process changes in order to meet project requirements while ensuring proper documentation and recording

• Assume the role of technical expert responsible for developing and guiding project team members

• Identify and recommend staff training needs in response to process changes

• Create and update reporting used for project processing

• Effectively communicate project progression

• Share information on project with other team members to ensure interdependencies amongst work are identified and addressed

Required Qualifications:

• Solid understanding of Group Benefits

• Knowledge of ManuConnect, CPM, GPM, NAV and GB Config are considered assets

• Excellent written and verbal communication skills

• Project management experience

Preferred Qualifications:

• 3-5 years of experience in Group Benefits

• Solid knowledge of ManuConnect and its various feeds for coding purposes as well as a good understanding of CPM, GPM, NAV and GB Config

• Prior leadership role is an asset

• Effective communication skills; both written and verbal

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.