Project Coordinator (Translation Services)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD’s Translation Services department is a team of 30 dedicated bilingual translation professionals whose goal is to ensure efficient and accurate translation support to all business areas across the organization.

Job Description

Under the Associate Manager's supervision, ensure end-to-end tracking of translation projects: collaborate with internal clients to establish their translation needs, ensure quick, efficient and error-free processing of requests, work closely with the Associate Manager to assign work in-house or to service providers, and offer excellent customer service.

Responsibilities

• Process all translation, update and approval requests made through the request management tool (FlowFit); assist requestors as needed.
• Prepare projects/documents for use in our CAT tool (memoQ).
• Ensure package creation in memoQ.
• Work with internal clients to establish their needs, manage their expectations, and inform them of SLA and costs (as applicable).
• Assess requests, ensure they contain all required information, assign them to an internal team or a service provider according to workload, costs, budgets, and deadlines.
• Act as a resource for internal clients and Translation Services team members with respect to project coordination, request processing, request management tool, and billing issues.
• Execute process improvement projects; document and implement best practices.
• Establish and develop solid relationships with assigned translation Associate Manager, business partners, service providers, and colleagues.
• Coach internal team, service providers and internal partners on using the request management tool (FlowFit), as needed.
• Complete other tasks as requested.

Qualifications, Requirement and Work Experience

• At least 2 years of project coordination/management experience in a structured translation environment
• Work experience with FlowFit and memoQ or similar RMS and CAT tool
• Computer skills with the MS Office Suite
• Excellent organizational skills and attention to detail
• Analytical skills: problem resolution, process improvement, etc.
• Ability to work under pressure and with minimal supervision
• Ability to create a sense of teamwork, openness, collaboration and communication
• Demonstrated customer service skills
• Proficiency in French and English (written and oral)
• University degree or diploma in translation or related field, a definite asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):