Production Support Analyst

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues.

Do you thrive in fast-paced environments and enjoy the challenge of solving complex production issues? If so, we want you to join our team as an Application Production Support Analyst!

This is a central and dynamic role, as you will provide technical and functional support for applications used by brokerage and risk analysts based in New York. Excellent communication and social skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.

Responsibilities

• You will be part of an IT team (Development and Support) in a brokerage office;

• You will work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production;

• Morning check to ensure that production is stable before the financial markets open;

• During the day, you will manage the user ticket log using Unity;

• You will use your problem-solving skills to troubleshoot applications.

• You will be willing to learn key production support practices and acquire financial expertise from experienced professionals.

• You will perform evening checks to ensure that production is stable before the Asian markets open.

• You will have the opportunity to improve your technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Skills and requirements:

• Bachelor's degree in computer science, engineering, or equivalent professional experience;
• Minimum of three years of experience as an application support analyst;
• Strong Linux administration skills;
• Experience with SQL and Python;
• Experience with ITIL methodology;
• Strong problem-solving skills and attention to detail;
• Good communication and collaboration skills;
• Industry-related certification is an asset;

Excellent communication skills in English, as the position requires communicating with clients outside Quebec.

Only candidates legally authorized to work for any employer in Canada will be considered.

Wepoint Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid, Remote, or On-site;
• A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals’ needs and their belonging to a strong community.

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