Guide clients through Databricks onboarding, demonstrations, training, community support, and escalations. Gather client feedback, recommend solutions to the Product Manager, explore new platform use cases, and improve support processes, documentation, communication channels, product discovery, and chatbot experiences. The role requires hands-on Databricks experience, data-related expertise, and the ability to create training and documentation content.
Company Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
Job DescriptionAs a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their use of the platform.
What you’ll do
- Welcome and guide clients through product onboarding
- Conduct product demonstrations
- Coordinate training sessions
- Answer community questions about the product
- Provide client support as an escalation contact and, when needed, a first point of contact
- Gather client feedback and needs and suggest solutions to the Product Manager
- Explore new ways to use the product
- Suggest improvements to the client experience across support processes, communication channels, documentation, product discovery and the chatbot
What you bring to the team
- Hands-on Databricks experience in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
- Experience in a data-related role and in-depth knowledge of the Databricks platform
- Experience creating documentation, tutorials or training content
- Effective communication, interpersonal and listening skills
- A client-focused approach and commitment to supporting others
- Ability to interpret information and summarize key findings
- Ability to collaborate with a wide range of clients
What to send our way
- Your curriculum vitae highlighting relevant skills and experiences
- Relevant project links or examples of documentation, tutorials or training content
Ubisoft Montréal, Québec, CAN Office
5505 Boul. Saint-Laurent #2000, Montréal, Québec, Canada, H2T 1S6
Ubisoft Montréal, Québec, CAN Office
Montréal, Canada, 0
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