Power Platform Technical Analyst

The Opportunity

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Power Platform Technical Analyst will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment.

Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise.

Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA

Work arrangement: Hybrid (3 days from Office, 2 days from Home);

Remote working option is not available.

Position Responsibilities:

• Platform Reliability Management & Troubleshooting

• Investigate and resolve issues related to app performance, data integration, and automation failures.

• Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.

• Act as a liaison between business users and technical teams to ensure timely resolution of issues

• Platform Maintenance

• Monitor platform health, usage, and performance metrics.

• Manage environment configurations, security roles, and data policies.

• Perform routine audits and ensure compliance with governance standards.

• Documentation & Knowledge Sharing

• Maintain support documentation, FAQs, and troubleshooting guides.

• Conduct training sessions and create user guides for business users.

• Collaboration & Continuous Improvement

• Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.

• Identify opportunities to streamline support processes and improve user experience. 

Required Qualifications:

• At least 5 years IT industry experience

• Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).

• Strong understanding of Dataverse, connectors, and environment management.

• Experience with Microsoft 365 services and Azure Active Directory.

• Excellent problem-solving and communication skills.

• Ability to work independently and manage multiple support requests.

Preferred Qualifications:

• Experience with governance and administration of Power Platform environments.

• Familiarity with DevOps practices and ALM for Power Platform.

• Basic knowledge of scripting (PowerShell, JavaScript) is a plus.

• Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.