Power Platform Manager

At Manulife, we continue to expand its use of Microsoft Power Platform and being integrated with our AI Strategy, the need to for dedicated expertise to lead a strong technical Power Platform team.  This role is pivotal in ensuring platform stability, compliance, and operational excellence while supporting business initiatives and scaling adoption across the enterprise.

The Power Platform Manager will lead the Power Platform engineering team, overseeing the Power Platform performance, Agent performance, incident response, governance, and continuous improvement across Power Apps, Power Automate, Power BI, and Copilot Studio.

The Manager will collaborate with build engineers, analysts, architects, and business stakeholders to ensure seamless service delivery and alignment with strategic goals. This role reports directly to the AVP of Global End User Support, Collaboration Solutions

Work arrangement: Hybrid - 3 days in office, 2 days from home; Remote working option is not available.

Operational Leadership:

• Lead the Power Platform Run team responsible for handling service requests, incidents, and operational tasks

• Ensure platform health, availability, and performance through proactive monitoring and observability strategies

• Oversee documentation and process readiness before transitioning builds to operations

Governance & Compliance

• Implement and maintain governance frameworks, including managed security, managed operations, and audit readiness

• Ensure compliance with internal risk management standards and external regulatory requirements

Team & Stakeholder Engagement

• Collaborate with build engineers, technical analysts, and architects to align operational goals with platform capabilities

• Engage with business units to support solution delivery and promote platform adoption

• Provide mentorship and guidance to team members, fostering a culture of accountability and continuous improvement.

Platform Expertise

• Act as a subject matter expert (SME) on Power Platform technologies, including Power Apps, Power Automate, Power BI, and Copilot Studio

• Stay current with Microsoft best practices and integrate new features and capabilities into operational workflows

• Deep expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio).

• Experience with Azure services, Microsoft 365, and enterprise-grade security and compliance tools

• Familiarity with observability tools, ALM pipelines, and platform configuration management

• Proven experience managing technical teams in a fast-paced, enterprise environment.

• Strong organizational and problem-solving skills with the ability to manage competing priorities.

• Excellent verbal and written communication skills for cross-functional collaboration.

• Knowledge of audit processes, risk management, and governance frameworks.

• Experience in implementing security architecture assessments and responding to audit requests

• Prior experience in a similar role within a Center of Excellence or enterprise IT organization.

• Familiarity with RACI models and role clarity frameworks for platform adoption

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.