Operations Manager

Responsibilities:

• Track productivity metrics, fine-tune routes, and adjust boundaries for operational efficiency, including reviewing start times and addressing route-specific challenges.
• Drive proactive accident-avoidance plans, provide safety training, and ensure adherence to company safety policies and regulations, including investigating accidents and conducting field inspections.
• Handle hiring, termination, grievances, and performance management through coaching, retraining, and corrective actions, using progressive discipline when necessary.
• Investigate and resolve escalated customer concerns, ensuring prompt follow-ups and alternative service solutions when required.
• Collaborate with the Maintenance Manager to ensure trucks remain operational, safe, and productive, while overseeing repairs and managing damages.
• Optimize labor hours, minimize carryovers, and manage costs effectively to support overall productivity goals.
• Conduct accident investigations, prepare reports, and enforce compliance with local regulations and company policies.
• Work closely with municipalities and customers to address and resolve service issues, missed pickups, and safety concerns at customer sites.
• Coordinate with dispatchers to ensure timely bin deliveries, exchanges, repairs, and waste collections, maintaining communication until all routes are completed.

What We Need From You:

• 5 plus years’ experience in industry or logistics managing a diverse team in an operations or production, heavy construction/roadbuilding and/or environmental field services.
• Excellent interpersonal and communication skills and, employee management skills.
• Solid analytical skills to optimize routes and productivity.
• Well-developed influencing and presentation skills.
• Experience with collective bargaining agreements (CBA) and grievance handling.
• Understand the geographic area and can apply routing principles.
• Understand the basics of trucks and maintenance.
• Class 3 with Air endorsement will be considered an asset.
• Understanding of P&L, budget and forecast management is an asset.
• Good knowledge of MS Office (in particular Excel) and other technology

• Competitive Wages
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistant Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.