Onboarding Documents Associate

We’re hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you’ll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform.

As a key member of the Document Associate team, you’ll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay.

• Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.

• Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.

• Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.

• Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.

• Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.

• Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.

• Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.

• Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.

• Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).

• A sharp eye for detail—you catch inconsistencies others might overlook.

• Confidence in making timely decisions, even in gray areas.

• Strong written communication skills and the ability to simplify complex topics.

• Highly organized and dependable, with a strong sense of ownership and urgency.

• Demonstrated success in fast-paced, fully remote work environments.

• Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.

• Ability to work independently while effectively collaborating with other teams.

• Experience with Quality Assurance (QA) work is a plus.

• Residing in the Asia-Pacific region.

• Wired internet connection with a minimum of 15 Mbps download speed.

• Minimum system specifications:

  • CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer

  • RAM: 12 GB (16 GB recommended)

• Quiet, professional home workspace

• Noise-canceling headset and a stable internet/power backup setup