Manager, Partner Enablement

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Manager, Partner Enablement

Reporting to Alexandra Gomez, Sr. Director Partnerships, you will be the operational backbone of the team and the champion of our key functional pillars: partner onboarding, implementation, project management, and ongoing partner engagement and success.

As a results-driven leader, you will act as a "Shackleton" for our operations: navigating ambiguity to structure, measure, and deliver world-class experiences for our partners, while coaching your team of 3 to 5 specialists toward peak performance.

What you'll be doing

• Team Leadership & Development: Manage, coach, and grow a team of Partner Enablement specialists, building an empowering environment where excellence and accountability are top priorities.
• Operational Execution: Take ownership of all operational and business metrics related to partner onboarding and engagement, maintaining high data integrity within Salesforce and HubSpot.
• Strategic Interface: Serve as the bridge between daily operations and the department’s strategic direction, synthesizing ground-level insights to inform executive decisions.
• Partner Enablement & Experience: Design repeatable implementation processes to ensure scalability and lead high-impact Quarterly Business Reviews (QBRs) with strategic partners.
• Continuous Improvement: Identify operational inefficiencies and deploy scalable tools and processes to maximize team productivity and partner satisfaction.

We'd love to hear from you if you have

• Leadership Experience: 5+ years in Partner Management, Customer Success, or B2B Operations, with a proven track record in direct people management and coaching.
• Customer Obsession & Judgment: A passionate problem-solver who uses data-driven insights to handle complex situations and advocates for partners with clarity and conviction.
• Tech Savvy: Hands-on proficiency with Salesforce (SFDC) and HubSpot (or equivalent) for data management and reporting.
• Entrepreneurial Grit: A history of exceeding objectives in high-growth environments, with the ability to navigate between macro vision and micro operational details.
• Executive Presence: Exceptional communication skills (written and spoken) with the ability to influence stakeholders at all levels. English is required (bilingualism in French/English is a strong asset).
• Nice-to-have: Experience in virtual care, employee benefits, or group insurance in Canada.

Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English. This role is based in our Montreal or Toronto office (hybrid mode, 3 days/week).

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up