Manager, Business Intelligence - CLV

Company: CGIC
Department: Business Intelligence
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Business Intelligence team empowers decision making using leading edge science and analytics. We champion a scientific culture through our passion for continuous learning, diversity and innovation.
We strive to deliver a single version of truth, by providing our business partners with access to comprehensive data and valuable insights to help our organization achieve operational excellence. 

As a Business Intelligence Manager, with a Data Science/ML Ops focus, you will be responsible for the creation and maintenance of advanced analytical solutions supporting the profitable growth strategies of our various P&C insurance portfolios. Known as Customer Lifetime Value (CLV), these solutions are used in marketing, targeting and strategic decisioning to help with decision-making, automate actions in our insurance systems, feed various analytical tools, and monitor our results. You will collaborate with various stakeholder groups within the organization, supporting them in their strategies through the alignment and execution of predictive modeling and data science best practices. You will lead a talented team and contribute to their development while overseeing complex technical projects.

• Develop and manage performing teams by recruiting, training, coaching, assessing, motivating, and supporting.
• Provide mentorship and guidance to team members, ensuring the development of the technical aspects of Data Science/ML Ops.
• Responsible for the quality and effectiveness of outcomes by ensuring that standards and policies are followed, and the intended outcomes of those policies are met (data quality, accuracy, performance, security, etc.).
• Represent your team in project planning and scrums with business partners.
• Translate business needs into specific objectives for your team and communicate progress to stakeholders.

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.  
• You foster innovation and continuous improvement with a focus on client experience.   
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.  
• You successfully convey messages and demonstrate openness to exploring alternative points of view.  
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

• You have a proven experience (8+ years) in developing and/or implementing Predictive Models and Advanced Analytics solutions.
• You have an advanced degree in Data Science, Actuarial Science, Artificial Intelligence, Computer Science, Mathematics, Statistics or equivalent technical experience.
• You can lead others to solve complex problems through analytical thinking, tools, and judgement to identify innovative solutions.
• Experience with following technologies is required: SQL and Python
• Experience with the following technologies is an asset: Spark
• You have excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 

• You will travel occasionally.
• Extended work hours, in some instances, might be required (including weekends and evenings).
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. 

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

​Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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