Senior Technical Enablement Manager

Are you passionate about making complex AI-powered products easy to understand and adopt? As a Technical Enablement Manager for Commerce, you’ll play a key role in equipping teams, partners, and customers with the knowledge they need to succeed.

You’ll work at the intersection of Product, Marketing, and Enablement to transform releases into scalable, engaging learning experiences. Join us to help bridge innovation and execution while contributing to the success of Coveo’s Commerce platform.

• Contribute to the enablement strategy for Commerce product releases, supporting internal and external readiness
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences
• Build and improve scalable frameworks for readiness milestones, communications, and enablement assets
• Act as a key liaison for enablement within the Commerce line of business, ensuring alignment with go-to-market initiatives
• Develop and maintain engaging enablement resources (courses, job aids, demos, and workshops) for internal teams, partners, and customers
• Support the measurement and continuous improvement of enablement effectiveness through relevant metrics

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Experience contributing to cross-functional release readiness initiatives involving Product, Marketing, and Customer Success
• Strong understanding of go-to-market teams as key audiences when designing enablement strategies
• Excellent organizational, communication, and program management skills in fast-paced environments

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Experience building or improving process frameworks across distributed teams
• Analytical mindset with a focus on measuring impact and improving learning effectiveness

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.

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