Senior Technical Enablement Manager

Coveo’s Product Enablement team ensures that our teams, partners, and customers are ready to adopt and deliver on our fast-evolving product roadmap. As the Product Enablement Manager for the Commerce line of business, you’ll own the end-to-end process that empowers every learner with the knowledge and tools they need to succeed. 

Come help us bridge innovation and execution. You’ll work on cutting-edge AI-powered technology, collaborate across departments, and build scalable systems that turn product updates into meaningful enablement experiences. Join us in enabling our customers and the teams that drive Coveo’s growth.  

• Participate in the enablement strategy for all Commerce product releases, ensuring internal and external readiness. 
• Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences. 
• Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.  
• Act as the main liaison, representing enablement across the Commerce line of business, ensuring alignment with go-to-market strategy. 
• Help develop and maintain engaging learning product enablement resources (courses, job aid, etc.), demos, and workshops for internal teams, partners, and customers. 

• Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
• Demonstrated success leading cross-functional release readiness programs that align Product, Marketing, and Customer Success Teams.   
• Familiarity with considering GTM teams and internal functions as key learning audiences when designing enablement strategies. 
• Excellent organizational, communication, and program management skills in fast-paced, evolving environments.  

• Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms, with an ability to connect product value and narrative to releases and features.  
• Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
• Proven ability to design and implement process frameworks or governance models across distributed teams. 
• Strong analytical mindset with a focus on measuring enablement impact and continuously improving learning effectiveness.  

Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.

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