Provide desktop and remote support to users, troubleshoot issues, manage accounts with Active Directory, and document resolutions.
IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.
iKnowHow utilizes state-of-the-art technologies and handles end-to-end internal and external project development, from conception to completion. The second pillar of the group is our Robotics & Innovation division, which focuses on the design and production of customized robots.
We are looking for a IT End User Support Specialist with strong technical skills and solid working experience to work in new challenging projects.
Responsibilities:
- Provide desktop and remote support to end users (Windows OS, Microsoft 365, standard banking applications)
- Troubleshoot hardware, software, and network issues
- Manage user accounts and permissions via Active Directory
- Handle user access requests, password resets, and security group assignments
- Document issues and resolutions in the ticketing system
- Collaborate with infrastructure and security teams for escalations
- 1-3 years of relevant IT support experience
- Solid knowledge of Active Directory and Windows-based environments
- Experience with remote support tools (e.g. TeamViewer, RDP, etc.)
- Excellent communication and problem-solving skills
- Experience in the banking sector will be considered a plus
- Competitive Compensation package.
- Flexible hybrid working model, working both from the office & remote #LI-Hybrid
- Career development and growth opportunities.
- An amazing private & open-office workspace in Athens.
- Medical plan and life insurance for you and your family.
- Continuous training & learning opportunities via personalized seminars.
Top Skills
Active Directory
Microsoft 365
Rdp
Teamviewer
Windows Os
Similar Jobs
Information Technology • Productivity • Professional Services • Software
As a Senior ServiceNow Developer, you will design, develop, and maintain software applications, integrate with the ServiceNow platform, and troubleshoot issues while working directly with customers in the EMEA region.
Top Skills:
AWSAzureGCPGitJavaScriptJenkinsRestServicenowSoap
Cloud • Security • Software • Cybersecurity • Automation
The Strategic Account Executive manages key accounts, driving sales activities and ensuring customer success while collaborating with various teams for product adoption and feedback.
Top Skills:
Application Lifecycle ManagementGitSoftware Development Tools
Cloud • Security • Software • Cybersecurity • Automation
As a Distribution Engineer, facilitate build pipelines, maintain existing services, ensure compliance, manage dependencies, and collaborate on package creation and documentation.
Top Skills:
AutotoolsAWSAzureCmakeContainer ImagesGccGCPGithub ActionGitlab CiGnu/LinuxGoGrafanaJenkinsMakePrometheusPythonRubyRustTravis
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
