Provides Level 1 IT support to employees, retail stores, distribution centers, and corporate users through phone and ServiceNow tickets. Responsibilities include troubleshooting software and hardware, installing workstations and peripherals, escalating incidents, documenting procedures, maintaining IT inventories, supporting IT projects, and following information-security best practices. Requires computer science education, French-English bilingualism, and knowledge of Windows, Active Directory, office applications, networking, and optionally macOS.
Join a diverse and talented team
For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).
For full-time employees:
- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.
Purpose of the role
Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system
Key responsibilities
- Provide software, hardware, and operational support to employees and stores and manage incidents;
- Support the Level 1 team during incident escalation;
- Configure and install workstations, printers, software, and other components and peripherals according to service levels;
- Participate in various IT projects related to store operations, head office, and the distribution center;
- Document interventions in the ServiceNow ticketing system;
- Draft documentation for departmental procedures, policies, and processes;
- Contribute to maintaining best practices in information security (Antivirus (Defender), Networking, Windows updates);
- Maintain up-to-date IT hardware and software inventory;
- Participate in any other activities related to the IT department.
Your profile
- Analytical mindset and problem-solving: You instinctively analyze situations quickly and find effective solutions to support users and ensure operational continuity
- Service and collaboration: Providing clear and supportive assistance to employees and working as part of the IT team is what motivates you every day
- Technological curiosity: You enjoy learning, exploring new tools, and participating in various projects involving both software and hardware
- Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment
Requirements
- Degree in Computer Science in progress or completed
- Bilingual, French and English (the person will support users across Canada)
- Knowledge of Windows environments (Desktop and Server) with Active Directory
- Knowledge of office tools (Microsoft Office, Adobe)
- Knowledge of the MAC environment and tools is a strong asset
- Knowledge of network protocols, network management systems, and LAN and WAN methods
Temporary, full-time
#TI
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
La Vie en Rose Montréal, Québec, CAN Office
Montréal, Canada
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Conducts enterprise AI research focused on agentic AI, tacit knowledge, continual learning, resilience, safety, privacy, threat detection, and responsible AI. The role defines and executes research agendas, publishes influential work, develops production-quality research software, collaborates with engineering and product teams, and tests hypotheses in real enterprise deployments. It also requires communicating complex technical concepts to executives and non-specialist audiences.
Top Skills:
Agentic AiArtificial IntelligenceContinual LearningMachine LearningNatural Language Processing
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves selling IoT solutions to mid-sized customers, managing the sales process, building relationships, and achieving sales targets.
Top Skills:
SFDC
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Director II, Inside Sales will coach a team of sales managers, manage hiring and onboarding, support professional development, and drive a high-performance culture focusing on customer success and team collaboration.
Top Skills:
SFDC
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
