Inside Sales Associate

Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success. Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.

At MEDFAR, the Inside Sales Associates are responsible for qualifying and assigning business opportunities from inbound channels. The objective of this role is to provide prompt assistance to our prospects, quickly identify business opportunities and customer needs, and support them in the best possible way throughout their purchasing journey. In a market where relationships matter, we value active listening and individuals who are committed to contributing to our clients’ success.

After a tailored onboarding period designed to train you on MEDFAR's products and services, as well as the Quebec healthcare sector, your main responsibilities will include:

• You will be responsible for achieving revenue growth targets from new clients by providing effective assistance to potential clients from inbound channels (phone line, website, chatbot, etc.), notably by applying a qualification and assignment process.
• In collaboration with the marketing and sales teams, you will be responsible for establishing and monitoring key performance indicators for inbound channels and developing a tactical and strategic plan to meet and exceed your sales objectives.
• You will make introductory calls to potential clients to identify their needs in detail and ensure a smooth handoff of opportunities to account managers.
• You will be involved in planning the sales process for potential clients in order to maximize our chances of success.
• You will be involved in the planning and deployment of an automation project aimed at providing an interactive and autonomous purchasing experience for our potential clients.
• In collaboration with the Sales Representatives, you will contribute to the prospecting strategy for certain market segments using sales activities such as cold calling and email outreach.
• Any other related tasks.

Ideally, you have:

• A university degree in business administration, communications, or any other related field.
• Interest in and ability to execute B2B sales strategies, including various tactics related to customer base segmentation.
• Excellent ability to quickly establish strong relationships with clients and active listening skills to deeply understand their needs.
• Strong analytical skills.
• Excellence in managing priorities and following up on multiple projects simultaneously.
• A team player with a positive mindset.
• Strong knowledge of and autonomy in using technology.
• Collaborative mindset.
• Proven success in competitive and innovative sectors.
• Excellent communication and presentation skills in both French and English, spoken and written.

It’s a plus if you have:

• Knowledge of the Quebec healthcare system (an asset).
• Experience with CRM and Marketing software (an asset).

Working conditions

• Location: Montreal
• Permanent full-time position (40 hours per week)
• Hybrid work model
• Languages: Fluency in French and English, both written and spoken, is required.

At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market. Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality and customer success guide our days. 

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French. 

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.