Jobs at MEDFAR Clinical Solutions

Gère la stratégie de contenu de MEDFAR et sa diffusion sur divers canaux. Rédige, révise et supervise des contenus marketing, éditoriaux, corporatifs et destinés aux ventes, tout en simplifiant des sujets complexes liés aux technologies de la santé et à l’IA. Pilote l’utilisation de l’IA générative, développe le leadership d’opinion, collabore avec plusieurs équipes et mesure la performance des contenus afin d’optimiser les messages, les formats et les résultats marketing.

Leads MEDFAR’s content strategy and editorial voice across website, thought leadership, social, email, customer stories, sales enablement, PR, and multimedia. Translates complex healthcare technology, AI, and clinical topics into engaging content, champions AI-powered workflows, collaborates with cross-functional teams, and measures content performance against marketing and growth objectives.

Manage enterprise healthcare accounts and commercialize an AI-powered call-handling solution. Responsibilities include developing account strategies, building executive relationships, conducting needs assessments and demonstrations, managing full sales cycles, negotiating deals, creating tailored proposals, and coordinating with product, deployment, and customer success teams to support implementation and adoption. The role requires bilingual French and English communication, client travel, and a valid Class 5 driver’s license.

Lead the customer success and adoption strategy for MEDFAR’s MYLE electronic medical record platform and integrated AI solutions. Track adoption, retention, satisfaction, and churn indicators; create playbooks, health checks, and remediation plans; manage escalations; represent customer needs in product roadmap decisions; and build a team of adoption specialists. The role requires cross-functional collaboration, executive communication, bilingual French-English proficiency, and travel to meet clients.

Manage strategic enterprise accounts and sell an AI-powered solution that automates inbound calls for medical clinics. Responsibilities include developing go-to-market and account strategies, engaging executive stakeholders, identifying customer needs, managing complex sales cycles, negotiating agreements, preparing tailored proposals, and coordinating with product, deployment, and customer success teams to drive implementation and adoption. The role requires bilingual French and English communication, client travel, and a valid Quebec Class 5 driver’s license.

Manage the full accounts payable cycle for MEDFAR and its subsidiaries, including invoice processing, vendor payments, expense validation, accounting system entry, vendor communication, credit card reconciliation, and compliance controls. Support cash flow management, month-end analysis, audits, process improvements, and acquisition-related projects while maintaining data accuracy and timely transactions.

Provide bilingual customer support for clinics, hospitals, and healthcare professionals using MYLE billing and payment platforms. Respond by phone, email, and videoconference; clarify invoices, troubleshoot billing issues, identify solutions, collaborate on ticket resolution, and escalate complex cases. The role includes comprehensive training on MYLE and financial processes.

Supports healthcare clients by phone, email, and videoconference with MYLE billing and payment platform questions. Clarifies invoices, investigates billing discrepancies, explains financial information, identifies problems, proposes solutions, collaborates on ticket resolution, and escalates complex issues. The role requires bilingual French and English communication, customer service expertise, and comfort using SaaS and financial applications. It is a permanent hybrid position limited to candidates residing in Quebec.

Provide remote technical and product-use support for clinics, hospitals, and healthcare professionals using the MYLE electronic medical record platform. Responsibilities include responding to customer requests by phone and email, diagnosing issues, proposing solutions, collaborating on ticket resolution, escalating complex cases, and improving internal processes and knowledge documentation. The role includes structured progression from customer assistance associate to N1 and N2 support specialist, with occasional night, weekend, and on-call shifts.

Provides bilingual phone and email support to clinics, hospitals, and healthcare professionals using MYLE software. Responsibilities include resolving billing and technical issues, identifying root causes, escalating complex tickets, collaborating with technical teams, updating knowledge-base documentation, and improving support processes. The role includes structured training and progression from basic client support to handling complex technical cases and mentoring junior associates.

L’analyste comptable gère le processus procure-to-pay, les factures fournisseurs, les décaissements, les rapprochements bancaires, les écritures de clôture et les analyses budgétaires. Il soutient la gestion de trésorerie, prépare les dossiers d’audit, maintient les calendriers comptables et participe à l’amélioration et à l’automatisation des processus financiers. Le poste contribue également aux projets spéciaux et aux opérations quotidiennes sous la supervision du contrôleur.

Conçoit, déploie et maintient des infrastructures cloud sécurisées et évolutives. Définit les standards de plateforme, automatise les déploiements, améliore l'observabilité et la fiabilité des systèmes, et met en œuvre des initiatives FinOps. Évalue les technologies et architectures, pilote des projets complexes, conseille les parties prenantes et accompagne les membres de l'équipe. Le poste exige une collaboration bilingue, avec un mode de travail hybride ou à distance au Québec.

Leads cloud security and DevSecOps integration for .NET applications on Azure. Designs secure software architecture and CI/CD pipelines, supports penetration testing and security assessments, strengthens authentication and access controls, mentors development teams, documents security procedures, and ensures compliance with regulatory and industry standards.

Develops and maintains secure healthcare system integrations using HL7, FHIR, custom APIs, and Microsoft technologies. Designs scalable architectures, supports production environments, ensures health-data compliance, documents solutions, collaborates with healthcare stakeholders, manages project timelines and resources, and monitors technology developments. The role requires strong communication, analytical, problem-solving, leadership, and software integration expertise in a hybrid or fully remote Quebec-based environment.

Administer and support systems, networks, endpoints, cloud services, identity platforms, and business applications across multiple locations. Troubleshoot connectivity and infrastructure issues, manage device lifecycles and IT assets, monitor systems and security events, perform maintenance and backups, document configurations, support infrastructure projects, automate repetitive tasks, and coordinate with vendors and internal stakeholders. The role also provides advanced technical support to employees and helps standardize Corporate IT operations.

Administre et soutient les systèmes, réseaux, postes utilisateurs et services infonuagiques de MEDFAR. Diagnostique les problèmes de connectivité, gère les appareils et les actifs TI, surveille les systèmes et événements de sécurité, maintient les sauvegardes et la documentation, et contribue aux projets d’infrastructure. Le rôle comprend également le soutien technique aux employés, la coordination avec les fournisseurs et l’automatisation des tâches répétitives à l’aide de scripts, d’API et d’outils approuvés.

Supports end-to-end payroll processing for employees in Canada, the United States, and India. Responsibilities include validating payroll data, processing employee changes, tracking RRSP contributions, supporting tax filings and compliance reporting, maintaining audit-ready records, assisting with HRIS implementation and system reconciliation, responding to employee payroll inquiries, and improving standardized payroll processes.

Soutenir le PDG, la Chief of Staff et l’équipe de direction dans la gestion des agendas, réunions, déplacements, dépenses, communications et documents confidentiels. Organiser les réunions du conseil, événements et lunchs d’affaires, rédiger les comptes rendus, suivre les actions et coordonner des projets spéciaux. Gérer également les fournitures, les fournisseurs et les besoins opérationnels des locaux, tout en assurant une disponibilité au bureau et en dehors des heures normales au besoin.

Supports the CEO, Chief of Staff, and executive team through calendar and travel coordination, confidential communications, expense management, meeting preparation, presentations, minutes, events, special projects, office supplies, and vendor coordination. The role requires daily office presence, bilingual English and French communication, discretion, and availability outside normal hours when needed.

Design and maintain reusable Figma design system components, patterns, variants, and documentation. Translate requirements and early prototypes into detailed, accessible, responsive UI specifications. Collaborate with Product Owners, Product Designers, and front-end developers on feasibility, usability, design critiques, UAT, implementation reviews, UX research, testing, and interface content. Support multiple product initiatives while improving consistency and usability across complex digital healthcare products.