Infrastructure Program Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

The Infrastructure Program Manager coordinates multi-year infrastructure initiatives across OnPrem and cloud environments. Reporting to the Director, Cloud Infrastructure Program Delivery and Cloud Strategy, this role provides program structure, visibility, governance, and stakeholder alignment to ensure priorities, dependencies, risks, decisions, and delivery progress are clearly managed.

What you'll do here: 

• Coordinate delivery of multiple infrastructure initiatives across on-prem and cloud, with clear ownership, milestones, and accountability.

• Maintain program governance: integrated plans/roadmaps, dependencies, risks/issues, decisions, and consistent reporting/escalation.

• Support multi-year roadmap planning aligned to modernization, cloud adoption, operational readiness, funding, and capacity; facilitate planning and governance sessions.

• Oversee infrastructure programs including modernization, cloud foundations, migrations, hybrid operating models, and operational transition.

• Align stakeholders across infrastructure, platform, operations, architecture, cybersecurity, finance, vendors, and business teams; run leadership updates and working sessions.

• Manage risk and value by tracking and escalating risks/dependencies, supporting mitigation, documenting decisions, and capturing outcomes/lessons learned (resilience, cost, adoption, improvements).

What you bring to the table: 

• 8 to 10 years experience in IT and at least 4 years experience managing or coordinating complex technology programs with multiple concurrent initiatives, workstreams, stakeholders, and delivery timelines. 

• Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related field, or equivalent professional experience. 

• Certifications in Program/Project Management, Agile/SAFe, ITIL, or Cloud technologies such as AWS, Azure, or GCP are considered assets. 

• Experience supporting OnPrem, cloud, hybrid, modernization, or large-scale infrastructure transformation initiatives. 

• Demonstrated ability to drive governance, follow-up, alignment, and executive visibility across multi-year programs. 

• Strong program management discipline, including roadmap planning, milestone tracking, dependency management, risk management, governance, and executive reporting. 

• Good understanding of OnPrem and cloud infrastructure, including data center, network, compute, storage, operations, landing zones, migrations, modernization, and hybrid operating models. 

• Ability to translate technical complexity into clear program updates, decisions, risks, and actions for senior leaders and business stakeholders. 

• Structured, disciplined, and comfortable managing ambiguity across long-running programs with evolving priorities and multiple contributors. 

• Strong facilitation, relationship-building, negotiation, stakeholder management

• [Bilingual (French and English)] Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

Nice-to-Have (Optional) 

• Experience with enterprise infrastructure transformation, cloud migration, portfolio management, financial tracking, vendor coordination, or benefits realization. 

• Familiarity with delivery and collaboration tools such as Jira, Confluence, Azure DevOps, SharePoint, Power BI, Mural, or Miro. 

• Experience working in regulated industries or large, federated organizations with complex governance and stakeholder environments. 

#LI-Hybrid 

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.