Information Systems Officer, User Services (T & I) (On-site)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.

Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.

This role requires full-time on-site presence.

Role

Provide technical support to users regarding IT and office automation operations, ensuring the smooth operation and monitoring of computer networks, peripherals and software, as well as the management of telecommunications and IT networks. The ultimate goal is to maintain data processing capabilities as well as the availability of all IT systems and office automation software.

Description of Duties

• Respond to user difficulties (via phone or other communication channels) by conducting research, diagnostics and analysis to determine the nature of IT system problems; take necessary action based on priority to resolve issues and ensure the continuity of data processing, or escalate the problem when necessary; document in detail the circumstances and actions taken during your shift.
• Work closely with users and the system maintenance and support teams to resolve operational issues by providing relevant information and documentation.
• Ensure the recovery and integrity of files stored on drives, tapes or other media following operational problems, applying the established procedures; ensure the availability and integrity of source programs, software, etc., to successfully restore operational systems.
• Write command files based on gathered information to resolve specific operational problems or enhance operational monitoring; prepare or edit necessary documentation for the use of these files.
• Monitor the operation and performance of equipment, including computers, telecommunications/IT links, drives and other peripherals; contact vendors promptly in the event of a malfunction to arrange repair or replacement.
• Complete the appropriate forms and documents; prepare the necessary correspondence and reports based on available information, following up as required.
• Familiarize other people with their job by explaining your own duties.

We are looking for a candidate with the following:

• You have a degree in computer science or a related field.
• You have at least two years of experience providing on-site or telephone IT support.

Selected candidates will be tested as follows:

• Interview.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

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