IC Operations and Analytics, Senior Manager

The US Incentive Compensation (IC) Operations & Analytics Sr. Manager is a Commercial Operations role responsible for leading IC services that drive performance, engagement, scale, simplicity, and efficiency for Customer Facing Colleagues.
IC strategic levers and operational platforms allow Pfizer CFCs to achieve productivity, engagement excellence and superior customer experience.
The role is responsible for implementing the strategy for IC plans in the US , including the timely delivery and accuracy of all incentive compensation deliverables produced and distributed to the field force. The role will manage the processes supported by Commercial Operations in the areas of incentive compensation (IC) and sales analysis in the U.S. and is responsible for a range of functional responsibilities which include the following: Quota & Bonus production, IC Cycle Management, Governance, Verification, Reporting and Contest and Awards processing .
The role requires the colleague to actively engage with teams both within Chief Marketing Office as well as across the larger organization, providing support for the implementation of incentive compensation according to the established strategies and policies . The role works directly with external vendors and partners to ensure compliant IC plans are administered.

• Ensure all incentive compensation production processes and deliverables are managed, produced and distributed to the field force in a reliable, repeatable and accurate fashion.

• Assist in the creation and management of incentive compensation policy and procedures, ensuring compliance, consistency and adherence.

• Supports a creative and future looking approach to IC, focused on managing multiple markets /teams and the diversity that exists across geographies.

• Align with the Global Compensation & Compliance to share best practices and implement collective advantages where applicable.

• Provide clear and concise direction to key vendors to ensure that both Pfizer and the vendor meet or exceed the SLAs & SEAs associated with the production of quality incentive compensation deliverables.

• Coordinate with US IC team colleagues to ensure proper communication to the field regarding key incentive compensation deliverables.

• Manage processes to ensure IC is operating in accordance with all GMIS and Pfizer Compliance regulations

• Work as a key IC team member to ensure key vendors meet expectations in delivering to IC commitments.

• Drive tactics for workflow, project priorities, and resource allocation needs across the team and ensure these synchronize with others within Commercial Operations.

• Demonstrate ability to lead by example and effectively deliver on strategies, goals, and objectives through influence, persuasion, analysis, negotiation, and facilitation capabilities.

BASIC QUALIFICATIONS

• Mix of minimum 7 years of experience with operations & production management and data analysis;

• Bachelors degree

• Experience in planning and implementing localized initiatives with the ability to drive results, analyze data and report progress in a complex environment.

• Demonstrates the ability to interface with all levels of management, establish trust and build consensus.

• Fluent in English. Excellent written and oral communication skills with the ability to facilitate successful presentations to individuals and/or small groups.

• Lead and manage quality control and adherence of the supplier (on- and off-shore) to ensure audit readiness of technology and systems

• Excellent software skills (Excel, Tableau, Word, PowerPoint) and the ability to learn new systems quickly is a must .

• Demonstrated project management skills in a complex, fluid environment .

• Ability to achieve results, acting in both a supportive and team-oriented manner.

• Takes personal responsibility for own work, pushing self and others to exceed goals and deliver results.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PREFERRED QUALIFICATIONS

• MBA or higher degree preferred

• Proven ability to create a learning community, facilitating an environment of continuous sharing of knowledge; aids in the education of team members and key stakeholders.

• Ability to utilize statistical and data visualization software, spreadsheets and databases as needed to clearly and concisely present analytic methodology results . Evaluate analytic approaches based on strengths and weaknesses and determine best options.

• Proven expertise in process orientation: i.e., continuously working to improve processes and systems. Capable of mapping and analyzing processes and suggesting improvements.

• Strong change management skills: i.e., actively works to gain consensus and commitment across the organization

OTHER JOB DETAILS:

• Work Location Assignment: On Premise; 2-3 days onsite/week
• Additional Locations: NYHQ, Lake Forest, IL, Collegeville, PA Tampa, FL or Kirkland, Canada
• Last Day to Apply: April 30, 2025

#I ncentiveCompensation #IC #Production
The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Sales Operations & Admin
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