US CFC Delivery Lead

ROLE SUMMARY
The US Customer Facing Colleague Delivery (CFCD) Lead is a Commercial Operations role responsible for leading and CFCD services that drive performance, engagement, scale, simplicity, and efficiency for Customer Facing Colleagues.
CFCD strategic levers and operational platforms allow Pfizer CFCs to achieve productivity, engagement excellence and superior customer experience.
The US CFCD Lead role will:

• provide leadership for a high functioning team of 10 sales operations professionals responsible for providing 4500+ Commercial CFCs an optimal experience that drives impact and performance
• responsible for the delivery of the below CFC services in US and Canada:
  
  • Deployment & Alignment
  • Territory Management & Optimization
  • CRM Operations & Management
  • Call Planning
  • Virtual Selling
  • Contracted Sales Organizations
  • CFC Credentialing
• manage an overall CFC Delivery budget of $550K and act as the financial steward of $126M of BU funds attributed to various technology, contracted sales, and third-party vendor service agreements
• act as the business lead for local CRM Operations (Veeva & Commercial Triage), Deployment tools (JTD), Customer Alignment systems (PfizerAlign) and coaching (aCoach) and provide oversight on all related Governance and Audit activities
• provide strategic direction to sales organizations in the planning and execution of field force realignments, transformations and experiments
• partner with People Experience, Data Science, Chief Marketing Office and Commercial Operations teams, Commercial leaders, Digital, Finance, Procurement, Legal and Compliance on all related activities.

ROLE RESPONSIBILITIES

• Provide leadership, oversight, and mentorship to a team of 10 colleagues located at different Pfizer sites in US and Canada
• Develop and implement cultural imperatives, challenging colleagues to grow beyond their comfort level
• Collaborate with Commercial Teams, Digital, Data Science and Chief Marketing Office to ensure alignment requirements are understood and implemented correctly and on time.
• Identify opportunities to drive greater efficiencies across functional silos optimizing the end-to sales planning and execution process
• Manage changes/advancements to FF systems and applications, limiting risk to revenue generating activities while maximizing value to end users
• Proactively keep Leadership Team, Business Operations Partners and CFC Excellence & Enablement informed of all deployment activities, to ensure the optimal resourcing model is being applied to the commercial event
• Align closely with product owners (Veeva, PfizerAlign, Triage, etc), ensuring optimal support and effective execution parameters
• Partner closely with Global product leads for Veeva, aligning across US and Ex-US activities
• Maintain strong partnership with Legal, Compliance and Procurement, ensuring systems, processes and contracted sales engagements are consistent with Pfizer and government regulations. Be able to identify and report any potential risks/impacts and ensure appropriate action.
• Contribute to the sustainability of a Launch Excellence platform, leveraging check lists, digital launch planning tools and documentation to ensure repeatable processes become more efficient over time
• Ensure there is a system in place to document "Best Practices" and to start standardizing operating procedures across team.
• Lead major, minor, quarterly, and ad hoc initiatives for optimal sizing and deployment of both Pfizer field forces and contracted field forces to ensure that promotional strategies translate into increased profitability through effective allocation of resources.
• Create and deliver read-outs to senior leaders, tailoring the presentation to the audience as appropriate.
• Partner with Data Science / Insights Strategy & Execution to ensure deployment models are aligned with Pfizer's overall sales strategy
• Identify opportunities for cross brand discussions to facilitate knowledge sharing and development of best practices.
• Manage an overall CFC Delivery budget of $550K and act as the financial steward of $126M of BU funds attributed to various technology, contracted sales, and third-party vendor service agreements
• Manage vendor partner relationships, covering the negotiation and maintenance of preferred supplier agreements

BASIC QUALIFICATIONS

• BS/BA Required
• 8+ years of commercial experience, preferably in Sales Force Enablement
• 7+ years management of vendors or outside consultants
• Cross-BU and/or diversity of job experiences
• Proven track record of delivering business performance
• Demonstrated history of leading innovation/transformation
• Drive for optimization/excellence
• Delivery of exceptional customer services and experiences
• Track record for building strong cultures
• Strong ability to drive collaboration and foster highly productive, functional relationships
• Demonstrated agility and ability to drive program completion in expedited timelines
• Experience managing vendors, consultants, and technical teams to deliver high impact business results.
• Experience leading complex projects in a matrixed environment with cross-functional partners
• Strong oral and written communication skills

PREFERRED QUALIFICATIONS

• MBA
• Project management training a plus.
• Proven track record of team leadership experience including attracting, developing, retaining and engaging talent
• Knowledge of Pfizer organizational structure, Operating Planning and Budget Management/Financial Controls preferred

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:

• Work Location Assignment: Hybrid
• Last day to apply: April 29, 2025

The annual base salary for this position ranges from $169,700.00 to $282,900.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $152,700.00 to $254,500.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Sales Operations & Admin