Head of Technical Program Management

Role Summary

As the Head of Technical Program Management (TPM) at Interface.ai, you’ll work directly with the CEO to lead cross-functional execution across Product, Engineering, Professional Services, and Customer Success. Your focus will be building the visibility, systems, and coordination needed to deliver strategic initiatives on time, ensure customers go live as committed, and optimize internal resource allocation.

You’ll unify scattered program management efforts under one function—connecting goals to execution, surfacing risks early, and helping teams work in sync. This is a hands-on, high-accountability role for someone who wants to build structure where it’s needed, not for its own sake.

Key Responsibilities

• Lead and organize the company’s program management function, working directly with the CEO to coordinate execution across product, engineering, services, and customer success.
• Build and maintain sprint plans across teams that support customer delivery, platform releases, and ongoing operations.
• Track customer delivery timelines, including go-lives and escalations, and make sure all owners are accountable to dates and outcomes.
• Ensure all pods (TAMs, engineers, QA) are aligned to quarterly goals, with work planned in clear two-week sprint cycles.
• Build and maintain a resource view across teams to help identify under- or over-utilized individuals and support hiring and prioritization decisions.
• Own resolution of customer escalations that require input from multiple teams, ensuring fast turnaround and consistent follow-up.
• Provide leadership with clear visibility into delivery status, risks, and resource allocation through simple, up-to-date dashboards.
• Identify and fix gaps in team coordination, planning, and process that slow down progress or create confusion.
• Over time, grow a small, high-impact TPM team and define standards for how work is planned and executed across the company.

Who You Are

• You’ve run large-scale technical programs involving multiple teams and business units.
• You’ve helped set up or improve TPM or program operations from scratch, including defining process, tools, and reporting.
• You’re comfortable working closely with engineering, product, customer-facing, and executive teams.
• You focus on what works—practical plans, clear owners, and fast follow-up—not abstract frameworks.
• You’re not afraid to step into the details: timelines, team capacity, customer timelines, and blockers.
• You’re a clear communicator, whether you’re giving a status update, sharing a risk, or aligning on priorities.
• You’ve worked in fast-moving environments where priorities shift and some structure still needs to be built.

Why Join Us

• Big Impact – Shape how we deliver on our mission to bring AI-driven banking to millions of users.
• Career Growth – Opportunity to lead at a company scaling fast, with room to grow into broader executive roles.
• Strong Backing – Backed by top-tier investors, with a clear roadmap and customer traction.
• Competitive Package – Market-leading salary, equity, benefits, and flexibility.

Compensation & Benefits

Base Salary: $190,000–$220,000 
Equity: Meaningful ownership in a fast-growing company

Benefits include:

• Comprehensive medical, dental, vision
• Unlimited PTO and public holidays
• 401(k) and ESPP
• Parental leave and fertility support
• Mental health and wellness resources
• Access to professional development tools
• 24/7 counseling, exclusive discounts, voluntary coverage options