Workforce Management Long-Range Planner

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
Cash App is looking for a Workforce Management Long-Range Planner to lead strategic forecasting that ensures we're prepared to meet customer demand today and in the years ahead. You'll own the demand side of the WFM equation, developing and refining forecasts of support needs 1 to 36 months out. Your work will guide staffing strategy across internal and partner teams and serve as the foundation for short-range and real-time planning.
In this role, you'll translate complex data into actionable outlooks, drive cross-functional alignment on forecast assumptions, and proactively flag where upcoming gaps may impact service. You'll ensure interval-level requirements are accurate, so our teams can confidently deploy the right resources at the right time.
This role is ideal for someone who is both strategic and hands-on - comfortable operating independently, influencing stakeholders, and continuously improving the planning process.
You Will

• Forecast future demand: Own and evolve long-range forecasts of intraday support needs across all channels and segments, covering a 1-36 month horizon.
• Generate interval-level requirements: Translate forecasted volume and handle time into accurate interval-level staffing requirements that downstream teams can plan against.
• Drive monthly staffing requirements: Produce and maintain internal and vendor production hour orders that reflect business needs, partner constraints, shrinkage assumptions, and scenario inputs.
• Model business impacts: Assess how changes in product, policy, staffing, or process will affect support demand and scenario-based ROI analyses to recommend proactive adjustments.
• Tell a clear planning story: Summarize inputs, tradeoffs, and decisions in a clear and compelling way for Operations, Finance, Vendor Management, and Real-time Planning.
• Improve forecasting tools and processes: Partner with Engineering, Data Science, and WFM peers to improve automation, accuracy, and scalability of long-range forecasts.
• Maintain forecast integrity: Ensure forecast inputs (volume, handle time, shrinkage, events) are vetted, up to date, and reflect the best available understanding of future conditions.
• Maintain financial impacts and overlays to long range plan: Build and sustain a dynamic financial overlay model that maps headcount and capacity forecasts to budget line-items quantifying staffing cost drivers, tracking forecast-to-budget variances,, and translating workforce metrics into P&L outcomes to inform strategic investment decisions.
• Operate with expert level of autonomy: Operate with minimal instruction on day-to-day tasks, relying on professional expertise and autonomy. Demonstrates initiative and adaptability in handling evolving priorities and assignments to meet performance and operational objectives.

You Have

• 4+ years of experience in Workforce Management, with at least 2 years focused on long-range forecasting or capacity planning
• Proven ability to build, explain, and improve statistical and operational forecasts across multiple time horizons in short turn around timing
• Experience producing and refining interval-level staffing requirements
• Proficiency in R, Python, or similar statistical tools; and strong skills in Excel/GSheets
• Intermediate to advanced SQL skills; experience using BI tools like Looker, Tableau, or Hyperion
• Familiarity with NICE IEX, Assembled, Aspect or similar WFM software, especially in forecasting and requirement generation
• Strong communication skills, especially in translating complex models into operational narratives
• Comfortable driving planning processes independently and influencing cross-functional teams
• Bachelor's degree in a quantitative or technical field, or equivalent experience a plus

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$101,500 - $152,300 USD
Zone B:
$94,400 - $141,600 USD
Zone C:
$86,300 - $129,500 USD
Zone D:
$76,200 - $114,200 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.