Group Manager, Small Business Insurance

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

• Manage a large team with functional diversity and complexity to provide a legendary customer and employee experience. Co-workers will look to you for expert guidance and advice through coaching and learning opportunities
• Deliver a legendary experience to our customers by focusing on work that matters, building employee development, achieving strong business results and utilizing internal resources.
• Recognize and identifying areas of risk and bring them forward to be actioned accordingly
• Think outside the box  to bring innovation and change to the Small Business Insurance team
• Deliver exceptional service and support for high volume complex problems with medium-high levels of risk related to financial products and services with the aim to provide accurate solutions the first time.
• Lead your team with multiple points of internal and external contact while promoting team effectiveness and a positive/diverse work environment.
• Be a key contact for strategic Small Business Insurance partners to cultivate relationships and create opportunities
• Strive to make a difference in the workplace by recommending ways that will improve the customer and employee colleague experience.
• Assist in business objective development by managing budgets and offering advice for enhancements and productivity.

• Undergraduate degree and/or seven (7) or more years relevant experience.
• Previous commercial experience and expert knowledge of the business environment, processes, procedures, transactions and activities of products and services
• Formal certifications (such as CIP or FCIP) at this level of expertise preferable
• Have excellent organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities
• High-level communication skills
• Ability to interact and manage multiple stakeholders
• Thrive in a dynamic and fast paced environment
• Proven ability to coach and lead diverse teams
• Strong competencies in performance management including but not limited to SMART Action Plans, performance coaching and challenging conversation
• Your relevant skillset and knowledge will also get our attention. Show us that you:
• Have deep process management knowledge and understand the risk profile for team processes
• Possess strong computer and multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Have robust organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities
• Are engaging and passionate about delivering legendary customer experience consistently and compassionately.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):