Gestionnaire de communauté / Community Manager

Our employer partner, a leading, global real estate investment management advisor and a globally-recognized provider of real estate services, is currently looking to add an experienced bilingual community manager to their team!

Job Overview:

The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.

Key Responsibilities:

Customer Service:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.

• Maintain an overall focus on enhancing the customer experience.

• Foster a strong customer service culture amongst all staff.

• Promote a strong sense of community; participate in company sponsored community events.

Management and Administration:

• Ensure resident records are updated daily to coincide with receipt of approved leases, notices to vacate, skips, and evicts.

• Ensure all rents are received, recorded, and cheques are deposited, including security deposits.

• Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Provincial Tenancy Act.

• Promote EFT payment – as the in essence only acceptable payment method – repeat message during renewal discussions.

• Take care of lease assignments and sublease requests within the prescribed response period.

• Assess together with the Property Manager any request for apartment upgrades during the lease.

• Assist with thorough orientation and training of new staff, as required, according to established on-boarding training plan.

• Maintain and update the resident directory, locker lists and bicycle room records – and assist with audits.

• Participating in various operations meetings.

• Complete and/or coordinate incoming and outgoing suite inspections and document as required.

• Prioritize follow ups on Moving in surveys – and oversee that deficiencies are resolved in timely fashion.

• Prioritize follow ups on poor Google ratings.

• Prioritize follow ups on poor service ratings related to maintenance requests.

• Negotiate lease renewals in conjunction with established targets and quotas.

• Reception coverage for short periods - as required.

• Assist with the daily monitoring and updating of work orders and Resident notes as required.

• Be familiar with and adhere to the company’s Health and Safety policy.

• Wear prescribed Personal Protective Equipment (PPE) if applicable.

• Comply with regular fire and life safety standards including monthly testing and annual drills. Ensure a thorough knowledge and understanding of emergency procedures i.e. fire and flood.

• Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property / General Manager.

• Initiate and organize Resident events (Breakfast on the go, Ice cream day, Halloween, Holiday event etc.).

• Overseeing the Guest suite requests and coordinating with the all departments.

• Participate in special projects from time-to-time.

Marketing and Leasing:

• Actively promote resident referral programs.

• Negotiate lease renewals to achieve optimum value.

• Encourage appointments or viewings with all prospective resident callers or walk-ins, when needed. Conduct viewings of the property and suites with prospective residents.

• Qualify prospective residents to determine their needs and suitability as candidates.

• Negotiate leases to achieve optimum value.

• Participate in open houses.

• Assist in the lease approval process as required: collect all pertinent information on the Application Form and forward to the General Manager for approval; completed bank form, employment letters, EFT form and / or certified cheques, background checks, credit checks, lease signing, schedules, assignments, and addendum forms.

Sustainability:

• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling.

• Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling.

• Embrace and pro-actively support company's culture of environmental sustainability, and corporate and social responsibility.

Qualifications:

• Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.

• Education: A College or University education in a business or hospitality field would be considered an asset.

• Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public

• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate

• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset

• Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours

• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations

• Excellent communication skills: Bilingual (French and English – written and oral)

• Police Clearance: A criminal verification check is required for employment.

We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.

Recruitment Transparency & Compliance Statement

Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.

As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:

• Review of compensation disclosures

• Prohibition on “Canadian experience” requirements

• Disclosure of artificial intelligence use (where applicable)

• Maintenance of posting records for compliance purposes

• Procedures to identify and address potentially fraudulent or misleading job postings

Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.