Manage a portfolio of enterprise customers across North America, driving renewals, retention, and account growth. Build executive relationships, identify upsell/cross-sell opportunities, lead commercial negotiations, and collaborate with cross-functional teams to ensure customer success and predictable revenue. Maintain accurate forecasts in Salesforce and meet renewal and expansion targets.
Description
About the Position
OX Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cybersecurity for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.
We're looking for an Enterprise Account Manager to own our existing customer relationships across the East Coast and Canada, with a primary focus on renewals, retention, and long-term account growth.
This is a highly strategic, customer-facing role where you'll partner closely with Customer Success, Sales Engineering, Marketing, and Product to maximize customer value, ensure successful renewals, and identify expansion opportunities. You'll become a trusted advisor to some of our largest enterprise customers, helping them realize the full value of OX Security while driving long-term revenue growth.
If you're customer-focused, commercially minded, relationship-driven, and passionate about cybersecurity and SaaS, we'd love to meet you.
ResponsibilitiesWhat You'll Be Doing
- Own a portfolio of enterprise customers across North America, serving as the primary commercial point of contact.
- Drive the end-to-end renewal process, ensuring timely, predictable, and successful renewals.
- Build trusted executive relationships and understand each customer's business goals and security initiatives.
- Identify upsell and cross-sell opportunities in partnership with Customer Success and Sales Engineering.
- Develop account strategies that drive customer retention, growth, and long-term success.
- Lead commercial negotiations, pricing discussions, and contract renewals.
- Collaborate cross-functionally to ensure a seamless customer experience throughout the customer lifecycle.
- Maintain accurate forecasts and account activity in Salesforce while consistently achieving renewal and expansion targets.
What We're Looking For
- 4+ years of experience in Enterprise Account Management, or Enterprise Sales within a B2B SaaS company.
- Proven track record of managing enterprise customers and consistently achieving renewal and expansion targets.
- Experience leading commercial conversations with executive-level stakeholders.
- Strong understanding of enterprise SaaS subscription models, renewals, and account growth strategies.
- Excellent relationship-building, negotiation, and communication skills.
- Experience working cross-functionally with Customer Success, Product, Marketing, and Sales teams.
- Experience in cybersecurity or infrastructure software is a strong advantage.
- Self-driven, highly organized, and comfortable working in a fast-paced startup environment.
Why Join OX Security?
- Own strategic enterprise accounts across one of our fastest-growing regions.
- Work alongside a world-class cybersecurity team building cutting-edge AI security technology.
- Make a direct impact on customer retention, revenue growth, and company success.
- Join a collaborative, ambitious, and fast-growing global organization where your work truly matters.
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