Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Director, Product Management
Job Summary
Builds, mentors and leads a team of product managers to achieve the goals of the organization.
Responsibilities
Own the customer and employee experience for Pre-Sales Experience and the lead and account & contact domains
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Gather the voice of the customer and employees regarding process and system interactions
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Apply user-centered design principles and practices to pre-sales, lead and account setup process, policy, and system transformation, management and improvement
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Capture customer and employee business requirements into Epics
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Minimize end user disruption through evolutionary UI change where possible
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Communicate and train process and UI change where necessary
Define Pre-Sales QTC Experience vision and roadmaps
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Develop overall Pre-Sales QTC experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, revenue operations and sales leadership stakeholders
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Partner with downstream teams to deliver continuous and optimal end to end experience
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Document business process and system interactions within lead and account & contact domains. Manage contracts with upstream and downstream domains and users
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Develop strategy and process roadmap, driving to holistic solutions
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In collaboration with key stakeholders, envision the targeted experience and identify business outcomes
Responsible for shaping the backlog to deliver Pre-Sales Experience vision
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Create and maintain prioritized roadmaps for Pre-Sales experience. Prioritize epics based on delivery capacity and value
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Manage a team of domain Product Owners that support the Pre-Sales Experience
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Hire, coach and manage Product Owners
Qualifications
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Bachelor's degree preferred
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5+ years of experience owning and delivering products
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Strong leadership skills and the proven ability to drive organizational change
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Strong communication skills with ability to align the organization on complex technical decisions
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Active coach and mentor whose goals are to grow and maximize team potential
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Experience managing geographically distributed teams
Knowledge
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Agile Development & Methodologies, preferably in large organizations
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Sales process and sales support structuring
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Product Vision and Roadmap Creation
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Experience with quote to cash systems and transformation
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Prioritization, planning and backlog management
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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